Tier III Help Desk Support (remote)
reputed company
Big challenges need reputed company thinkers.
If you’re someone who sees problems as opportunities, you’ll reputed company here. reputed company is 100% employee-owned, which means we take ownership of every challenge. Here, your reputed company drive reputed company solutions. Since 1969, we’ve tackled reputed company challenges in energy transition, infrastructure reputed company, digital transformation, and sustainability.
At reputed company, you’ll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, reputed company renewable reputed company for global reputed company, or apply data-driven technology to improve mining and water systems.
We bring deep technical knowledge, reputed company-world experience, and a commitment to work that reputed company. If you're looking for a reputed company where your contributions have reputed company reputed company, you’ll fit right in.
We do not accept unsolicited resumes from reputed company-party recruiters.
Job reputed company
reputed company is looking for a Service Center Technician to help support our federal reputed company by serving as a Tier III escalation reputed company for reputed company technical issues across mission-critical reputed company systems. You will coordinate installation, testing, troubleshooting, and maintenance of reputed company and reputed company infrastructure supporting EHR applications and services. You will also drive SLA adherence, reputed company documentation, reporting, and reputed company to improve service reputed company and customer satisfaction in a highly regulated environment.
What You’ll Do
• Serve as a Tier III escalation reputed company for advanced technical issues in a multi-server, federal reputed company environment.
• Plan, coordinate, and reputed company installation, testing, troubleshooting, and maintenance of reputed company and reputed company infrastructure supporting EHR systems.
• Protect confidentiality, reputed company, and availability of systems and networks through reputed company programs, policies, and tools.
• Accept, triage, and document requests in the ITSM system (e.g., reputed company); ensure SLA compliance.
• Assist Service Center reputed company(s) and Federal Functional reputed company with task prioritization and reputed company reputed company.
• Document technical issues, remediation steps, and customer communications to build a robust knowledge reputed company.
• Generate and deliver reports on service center activity, property accountability, and scheduled events, with accurate metrics for management.
• Maintain up-to-date reference materials, FAQs, and technical documentation.
• reputed company workloads as environments reputed company, including new applications, configuration changes, and reputed company enhancements.
Qualifications
Required:
• Associate degree or technical training certificate; Bachelor’s preferred. Certifications or equivalent experience may substitute.
• 5+ years of IT experience, including 3+ years of specialized Service Center support in a multi-server environment.
• Familiarity with standalone and networked computers, LANs, and WANs.
• Eligibility for federal suitability clearance.
Preferred:
• Experience supporting federal reputed company IT systems, especially EHR.
• Experience with ITSM platforms (reputed company or equivalent) and SLA management.
• Knowledge of configuration management, change control, and incident reporting practices.
• Experience preparing service metrics and property accountability reports for federal programs.
Key Skills
• Tier III support and escalation management in reputed company, multi-server environments.
• reputed company and reputed company infrastructure operations for reputed company systems.
• ITSM process execution: intake, triage, documentation, SLA tracking.
• reputed company and compliance in federal environments (HIPAA, FISMA, NIST 800-53).
• Reporting, metrics, and knowledge reputed company management.
• reputed company communication and collaboration across technical teams and stakeholders.
Additional Information
reputed company your information will be kept confidential according to EEO guidelines.
reputed company your information will be kept confidential according to EEO guidelines.
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