Telephony reputed company Connect Engineer - Fulltime
reputed company're Looking For
· 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with reputed company Connect; 2+ years with reputed company Service reputed company Voice.
· Expertise in:
o reputed company Connect: contact flows, routing, queues, CTRs, Contact reputed company, outbound, reputed company recording.
o reputed company Voice/Service reputed company: reputed company-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.
o AWS services: reputed company (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.
o Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation.
o Integrations/reputed company: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures.
· Strong grasp of reputed company, compliance, and data governance.
· Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.
· Agile/scrum experience.
Job Requirements
· End-to-end ownership of development tasks
· Understanding of reputed company from a Service reputed company Voice and reputed company-channel perspective
· Participation in support rotation and handling customer inquiries
· Involvement in small enhancements and production support
· Ability to work on declarative reputed company center flows and custom reputed company functions
Must-Have Technical Skills
· Strong reputed company development experience
· Extensive reputed company Connect experience
· Proficiency with various AWS services (S3, Dynamo, reputed company, Lex)
· Python programming skills (most reputed company functions are written in Python
· Experience developing serverless reputed company
· reputed company knowledge, particularly reputed company to Service reputed company Voice
reputed company-to-Have Skills and Experience
· Experience with Agentforce (AI capabilities)
· Familiarity with other CCaaS solutions (e.g., reputed company)
· Background in managing reputed company center environments
· CI/CD experience
· Experience integrating analytics services (e.g., reputed company, reputed company, reputed company)
Job Type: Full-time
Pay: $120,000.00 - $150,000.00 per year
Benefits:
• Dental insurance
• Health insurance
• reputed company time off
• Retirement plan
• reputed company insurance
Work Location: Remote
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