People Operations Specialist
Role:
People Operations Specialist
Who We Are
Mission: At Clever Digital Marketing, we are on a mission to empower large-scale home improvement companies by fueling their top-line revenue through innovative digital marketing strategies. By bridging the gap in the industry for a highly profitable digital lead vendor, we’ve created a unique space where growth isn’t just supported—it’s catalyzed.
Product: Clever Digital Marketing delivers outcome-driven paid advertising and strategic advising solutions. We don’t focus on clicks and impressions—we focus on net sales. Our customized, data-driven strategies are tailored to each client’s unique needs, ensuring measurable impact and scalable profitability.
Scale: In just three years, we’ve partnered with over 50 large-scale home improvement companies across the USA and Canada, helping them generate $250 million in revenue. By integrating seamlessly with our partners and leveraging our core value of Extreme Ownership, we’ve set bold targets, driving shared success. We’re on track to help our clients achieve $325 million in revenue next year.
Impact: As trusted subject matter experts in the home improvement space, we are redefining what it means to deliver value. Our commitment to authenticity and collaboration ensures we remain a powerhouse of growth, innovation, and measurable results for every client we serve.
As we grow, we’re seeking a highly organized and proactive People Operations Specialist to support our internal operations and employee experience.
About the Role
As a People Operations Specialist, you’ll play a critical, cross-functional role that spans HR operations, benefits, and in-office experience. You’ll be trusted to manage sensitive systems, support internal processes, and collaborate closely with HR, Talent, Finance, Leadership, and the broader team. This is a high-impact, mid-level role ideal for someone who thrives in a dynamic environment and brings precision, integrity, and initiative to everything they do.
Key Responsibilities
What you'll do
HR Operations (60%)
- Maintain and optimize our HRIS (Leapsome & Deel), employee files, and compliance documentation. Support Head of People and people leaders by assisting with the accurate and confidential documentation of employee relations matters, maintaining records, and tracking follow-ups.
- Support employee onboarding and offboarding processes across teams.
- Help maintain people programs, policy updates, performance tracking, and employee engagement initiatives.
- Assist in the administration of learning and development programs, including scheduling training sessions, tracking participation, managing course materials, and coordinating vendor relationships.
- Assist with internal HR-related queries with discretion and accuracy. Escalate HR-related queries and concerns to the Head of People as needed.
- Coordinate benefits administration, including enrollment, changes, renewals, and employee communications.
- Review, analyze and prepare regular reports on employee engagement survey feedback.
- Conduct regular HRIS data audits to ensure data integrity, and accuracy.
- Adhoc Talent Acquisition support for vacation coverage
Office Operations (30%)
- Serve as point person for the management of our Toronto office, maintaining a well-equipped, organized, productive, and welcoming workspace. Assist in tracking office-related expenses and supporting the Finance team with basic budget reconciliation for office operations.
- Coordinate office logistics including team events, catering, supplies, equipment, office improvement initiatives, and in-person meeting support.
- Manage the efficient ordering, tracking, and timely shipping of essential office supplies and branded logo merchandise for clients, employees and company events.
- Support hybrid workplace initiatives to improve work life for all Clever Digital Marketing team members and assist in coordinating in-person team gatherings.
- Serve as the primary point of contact for basic IT support for office equipment (e.g., printers, projectors, meeting room tech), escalating complex issues to the IT department.
Skills, Knowledge and Expertise
Qualifications & Experience
- Experience: 2+ years of experience in HR or People Operations roles. Familiarity with benefits, and Canadian employment standards. Familiarity with American employment standards is a bonus.
- Tech Savvy: Proficiency with tools such as Leapsome, Deel, Gsuite, Slack, Pinpoint (ATS). Advanced Excel and spreadsheet skills — including pivot tables, conditional formulas, data analysis.
- Organization & Detail Oriented: Highly organized with great attention to detail and a proactive approach to solving problems.
- Professionalism: Comfortable handling confidential information with discretion and professionalism.
- Communication Skills: Clear communicator who thrives in a collaborative, fast-moving environment.
- Proactive & Solutions-Oriented: Excited to learn new skills and tackle unfamiliar problems.
- Drive & Enthusiasm: Ambitious and thrives in a variety of work experiences.
Bonus Points
- Experience in a startup, high-growth, or hybrid workplace.
- Exposure to compliance, audits, or reporting workflows.
- Passion for inclusive workplaces and employee experience.
- Familiarity with American employment standards is a bonus.
Benefits
What We Offer
- Competitive compensation that includes a clear bonus/OTE structure.
- Enjoy the flexibility of a fully remote work environment, with the option to collaborate in person at our beautiful Vaughan office whenever you need a change of pace.
- 15 vacation days + 6 paid sick days
- Comprehensive group benefits, including health, dental, and more, to support your well-being.
- An incredible team and culture. We’re a high-performance, feedback-oriented, and data-driven organization where everyone is empowered to succeed.
- A company-provided MacBook and a home office budget to help you create your ideal workspace.
- Merch, as you need it.
- A work abroad policy to support you when you need a fresh perspective or a new working environment.
- Opportunities to connect with teammates in person, whether at our Vaughan office, through meetups across Canada, or at company-wide events and off-sites.
- Founders who are truly invested in the growth and success of the company and all individuals
Other
- Job-Type: Full time 1-year contract, with possibility for extension
- Standard business hours: 9am - 5pm EST
- Working Arrangements: Remote + 1 office visit per week
- Base Salary: $63,000- 73,000 CAD
Clever Digital Marketing values the unique skills and experiences each individual brings to the team. We are happy to provide reasonable accommodations to candidates in need of support during the recruitment and selection process.
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