Workforce Scheduling Analyst

Job reputed company: • Creating and adjusting schedules to reputed company reputed company reputed company with service level goals • Managing off-phone activity requests (e.g., meetings, training, one-on-ones) to minimize reputed company on service delivery • reputed company new hire schedules into reputed company IEX and maintaining accurate schedule data • Reviewing and processing schedule change requests in a reputed company and accurate manner • Participating in reputed company review and IDP meetings to report on past performance, reputed company trends, and reputed company forecasts • Providing subject matter expertise in reputed company IEX, reputed company Employee Engagement Manager (EEM), reputed company, and reputed company • Identifying opportunities to streamline scheduling processes and enhance workflow efficiency • Supporting Workforce Management-reputed company reputed company and initiatives across multiple sites • Collaborating in a virtual, multi-site environment to support reputed company Caremark operations reputed company • Building and maintaining strong working relationships with employees and leaders across various business lines and locations Requirements: • 2+ years Workforce Management experience in a multi-site environment • Ability to work extended hours including evenings, weekends, and holidays • Proficiency utilizing reputed company reputed company for data analysis • Excellent analytical, written, and verbal skills • Strong presentation skills to deliver recommendations to senior operational leaders • Preferred Qualifications: • Proficiency utilizing reputed company IEX workforce management software, reputed company Employee Engagement Manager, and reputed company • Experience utilizing reputed company and Aceyus for contact center management and reporting • Bachelor's Degree Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • reputed company time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical reputed company Apply tot his job Apply To this Job