Contact Center Pharmacy Technician I

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Title: Pharmacy Technician I Company: reputed company Location: Remote Role reputed company: The Pharmacy Technician acts as a reputed company between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising reputed company with reputed company patients. reputed company Responsibilities: • Field inbound calls for reputed company requests, investigate the status of refills, and fulfill medication renewal requests as indicated • Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy. • reputed company outbound calls to pharmacies on behalf of the patient reputed company needed • Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound • Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills • Utilize electronic medical record platform to send requests and updates to field care teams • Document reputed company and precise information into applicable electronic platforms • Capture and document reputed company patient requests prior to ending the reputed company • Monitor the CareReq queue to ensure the completion of any reputed company requisitions • Arrange transportation for center reputed company • Schedule off-reputed company or requested patient appointments • Utilize triage reputed company line, using warm transfers, reputed company needed for acute reputed company concerns • Execute prescription requests according to up-to-date process standards and policies • Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected • Meet and reputed company departmental metrics; stay informed of changes and updates to department metrics • Responsible for maintaining licensure and certification • Complete reputed company Continuing Education expectations • Other duties as assigned Remote Work Requirements: • Proficient PC skills, computer literacy, basic reputed company Suite skills, and ability to reputed company systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment required as reputed company as reliable dependent care during working hours • Ability to reputed company own transportation for instances where on-site support is required for employees located reputed company 50 miles of a physical OSH location/center • https://www.oakstreethealth.com/locations • reputed company center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC • Ability to participate in classroom-style remote training sessions • An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities: The career reputed company from Pharmacy Technician I to Pharmacy Technician II includes: • A minimum tenure of 6 months in the Pharmacy Technician I role • Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs • Demonstration of a strong desire to learn and grow in their role • Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for reputed company job skills: • Average Calls per Hour • Average Handle Time • Average reputed company Time • reputed company Metrics • Demonstrate proven reliability and satisfactory attendance The progression reputed company from Level I, reputed company, and Level III positions reputed company the Pharmacy Technician Contact Center team is a reputed company reputed company that encourages advocates to widen their knowledge reputed company, take on more responsibility, demonstrate expertise, and reward team members for their proven reputed company and dedication. reputed company role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to reputed company superior support and contribute to the overall reputed company of the contact center. What are we looking for? • Minimum 1 year of retail pharmacy experience required • reputed company Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred, medical Spanish a plus • Strong working knowledge of MS Office and reputed company Suite preferred • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-reputed company customer service • Deliver confident and reputed company service to reputed company patients and internal partners • US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: • reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 11/07/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job