Experienced Remote Executive Assistant to US CEO and COO - Eastern Standard Time Zone

Introduction to Charles Taylor

Charles Taylor is a renowned global provider of professional services to the insurance industry, boasting over 100 years of expertise in delivering complex loss adjusting, technical services, third-party administration, and managed care programs. Our comprehensive suite of solutions helps clients manage risk across all lines of business, including commercial property, workers' compensation, and auto/liability. We are committed to fostering a culture of agility, integrity, care, accountability, and collaboration, making us an employer of choice for talented professionals seeking a supportive and inclusive work environment.

Job Overview

We are seeking a highly skilled and dynamic Executive Assistant to support our US CEO and COO, working remotely from the Eastern Standard Time Zone. As a key member of our team, you will provide administrative support, ensuring the seamless execution of daily operations, special projects, and strategic initiatives. If you are a motivated, resourceful, and organized individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Monitor and manage emails, prioritizing, escalating, and composing draft responses to ensure timely and effective communication.
• Track and monitor open actions, detailing accountability and deadlines, and follow up as necessary to drive progress and results.
• Manage complex calendars, coordinating meetings and travel arrangements across multiple time zones, while demonstrating knowledge of preferred meeting cadence and travel preferences.
• Coordinate and schedule meetings for the Executive team, occasionally requiring travel to facilitate face-to-face interactions and collaboration.
• Oversee and manage special projects, meetings, and events for the Executive team, ensuring meticulous attention to detail and flawless execution.
• Organize, compile, and distribute reports from the Americas businesses, providing valuable insights and data-driven recommendations to inform strategic decision-making.
• Compile expense reports and preapproved/preauthorized expense reporting for direct reports, maintaining accurate and transparent financial records.
• Arrange travel arrangements within established preferences, ensuring a seamless and efficient experience for our Executives.

Essential Qualifications

To succeed in this role, you will possess:

• A minimum of 10+ years of extensive administrative experience, with 3-5 years of experience as an Executive Assistant supporting high-level C-suite executives.
• A high level of integrity and discretion in handling confidential information, demonstrating unwavering professionalism and trustworthiness.
• Excellent verbal and written communication skills, representing the Executives and the company with poise, clarity, and precision.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Teams, and Salesforce, with a willingness to learn and adapt to new technology applications.
• The ability to work quickly, respond with a sense of urgency, and continually adapt to changing priorities and focus on the most critical tasks.
• A thorough understanding of Executives' preferences, priorities, and goals, enabling informed and effective decision-making.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a fast-paced, dynamic environment, with a proven track record of delivering results under pressure.
• Familiarity with the insurance industry, or a related field, with a deep understanding of the complexities and challenges faced by our clients.
• A certification in administrative assistance, such as the Certified Administrative Professional (CAP) or the Certified Executive Administrative Professional (CEAP), demonstrating a commitment to ongoing learning and professional development.

Skills and Competencies

To excel in this role, you will possess:

• Exceptional organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Strong problem-solving and analytical skills, with a creative approach to overcoming challenges and finding innovative solutions.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with Executives, colleagues, and external stakeholders.
• A high level of emotional intelligence, with the ability to navigate complex situations, manage conflict, and maintain a positive, professional demeanor.
• A strong commitment to ongoing learning and professional development, with a desire to stay up-to-date with industry trends, best practices, and emerging technologies.

Career Growth and Learning Benefits

At Charles Taylor, we are dedicated to supporting the growth and development of our employees, providing opportunities for career advancement, training, and education. As an Executive Assistant, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in areas such as administrative assistance, communication, and leadership.
• Mentorship and coaching from experienced professionals, providing guidance, support, and feedback to help you achieve your career goals.
• Opportunities for career advancement, with a clear path for progression and development within the company.
• A culture of continuous learning, with a focus on innovation, creativity, and experimentation, encouraging you to stay ahead of the curve and adapt to changing industry trends.

Work Environment and Company Culture

At Charles Taylor, we pride ourselves on our inclusive, supportive, and collaborative work environment, where everyone is valued, respected, and empowered to contribute. As an Executive Assistant, you will be part of a dynamic team, working closely with our Executives, colleagues, and external stakeholders to drive success and achieve our goals. Our company culture is built on the following values:

• Agility: We are adaptable, responsive, and open to change, embracing new ideas and approaches to stay ahead of the curve.
• Integrity: We operate with honesty, transparency, and ethics, demonstrating a strong commitment to doing what is right, even when it is difficult.
• Care: We show empathy, compassion, and understanding, treating each other with respect, kindness, and dignity.
• Accountability: We take ownership of our actions, decisions, and outcomes, being responsible and answerable for our performance and results.
• Collaboration: We work together, sharing knowledge, expertise, and resources, to achieve common goals and drive collective success.

Compensation, Perks, and Benefits

We offer a competitive salary, commensurate with experience, and a comprehensive benefits package, including:

• Medical, dental, and vision insurance, providing peace of mind and protection for you and your loved ones.
• Disability and life insurance, ensuring financial security and stability in the event of unexpected circumstances.
• 401(K) with match, helping you plan and save for your future, with a generous employer contribution to support your retirement goals.
• Opportunities for professional development, training, and education, investing in your growth and advancement as a professional.
• A dynamic, inclusive, and supportive work environment, where you can thrive, grow, and contribute to our success.

Conclusion

If you are a motivated, organized, and communicative individual, with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. As an Executive Assistant to our US CEO and COO, you will play a vital role in driving our success, supporting our Executives, and contributing to our mission to provide innovative solutions to the insurance industry. Join our team and become part of a dynamic, inclusive, and collaborative work environment, where you can grow, develop, and thrive as a professional.

Apply now and take the first step towards an exciting and rewarding career with Charles Taylor. We look forward to receiving your application and discussing how you can become a vital part of our success story.