Experienced Customer Service Support Representative – Outbound Lab Support and Client Relationship Management

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a real difference in the lives of our clients and patients. As a leader in the industry, we are committed to innovation, growth, and continual development. Our team is dedicated to providing world-class customer service, and we are seeking a highly skilled and motivated Customer Service Support Representative to join our dynamic team. If you are looking for a career that offers opportunities for growth, professional challenge, and the chance to make a positive impact, we encourage you to apply today!

Job Overview

The Customer Service Support Representative will work closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. This role will provide product education, handle a wide variety of questions, and ensure a world-class customer experience. The ideal candidate will be passionate about customer service, motivated to work with a customer-centric team, and committed to delivering exceptional results.

Key Responsibilities

• Act as a liaison between blithequark, the customer base, and patients to ensure seamless communication and resolution of customer requests
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet, using protocol procedures and strong verbal and written communication skills
• Speak with customers in a courteous, friendly, and professional manner, inquiring, clarifying, and confirming customer requirements and understanding of the solution
• Provide additional customer education and information as needed, and qualify and establish inbound new customers requesting blithequark's products and services
• Work in multiple databases to research complex issues and questions, and notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies, and participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements and Qualifications

To be successful in this role, you will need:

• High School Diploma or GED equivalent required
• Previous experience in a customer service role, with experience working in a contact center/call center environment preferred
• Current or previous experience in the healthcare industry, such as a physician's office or a hospital, is highly desirable
• Knowledge of Microsoft Office suite is required, and experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills, excellent ability to listen and respond, and courteous with strong customer service orientation
• Excellent multitasking abilities, strong flexibility, and the ability to manage and adapt to changing priorities quickly

Essential Skills and Competencies

The ideal candidate will possess:

• Strong customer service skills, with a focus on delivering exceptional customer experiences
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong problem-solving and analytical skills, with the ability to research complex issues and questions
• Ability to work in a fast-paced environment, with a focus on accuracy, attention to detail, and timely resolution of customer requests
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our goal is to help you achieve your career goals and reach your full potential.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We value diversity, inclusion, and teamwork, and we are committed to creating a positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and excellence, and we strive to make a positive impact in the lives of our clients, patients, and employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $16 - $25 per hour, depending on experience and qualifications. Our benefits package includes comprehensive benefits, such as medical, dental, vision, life, STD/LTD, 401(k), paid time off, and tuition reimbursement. We also offer a range of perks, including flexible work arrangements, employee recognition programs, and opportunities for career advancement.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact in the lives of our clients, patients, and employees, and we look forward to welcoming you to our team. Apply today and take the first step towards a rewarding and challenging career with blithequark!

How to Apply

To apply for this role, please submit your application by November 23, 2024. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. If you require accommodation or assistance during the application process, please do not hesitate to contact us.

Equal Opportunity Employer

blithequark is proud to be an equal opportunity employer, and we are committed to diversity, inclusion, and respect in the workplace. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply, regardless of race, religion, color, national origin, gender, age, veteran status, disability, genetic information, or any other legally protected characteristic.