**Experienced Customer Service Representative – Remote Work Opportunity with Blithequark**

Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the flexibility of remote work? Look no further than Blithequark, where you'll have the opportunity to make a real difference in the lives of our customers while enjoying a fulfilling career. As a Customer Service Representative with Blithequark, you'll be part of a team that's passionate about delivering exceptional service and creating a positive impact on our customers' experiences. **Why You'll Love This Role** As a Customer Service Representative with Blithequark, you'll have the chance to work in a fast-paced, dynamic environment where no two days are ever the same. You'll be responsible for providing top-notch service to our customers, resolving issues, and exceeding their expectations. With Blithequark, you'll have the opportunity to: * Collaborate with customers in a considerate, professional, and courteous manner * Handle a wide range of customer inquiries and issues, from ticketing and reservations to baggage claims and travel arrangements * Work independently and as part of a team to achieve common goals and objectives * Develop and maintain a deep understanding of our products and services, as well as our customers' needs and preferences * Stay up-to-date on industry trends and developments, and apply this knowledge to improve our services and processes **Key Responsibilities** As a Customer Service Representative with Blithequark, your key responsibilities will include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and boarding functions, including correcting oversold seat assignments and issuing upgrades * Issuing vouchers and coordinating with vendors for traveler accommodations, meals, and transportation * Performing traveler loading, including ticketing and checking * Working entryway readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and managing departure lines * Working jetways/bridges for boarding and deplaning travelers * Making boarding and departure gate announcements * Conveying domestic/international flight records * Performing traveler service flight close-out procedures * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading processes * Performing customer service hands-on training * Processing and completing credit card baggage transactions at stands in the ticket counter area and activation stations * Assisting travelers with self-service kiosk check-in and baggage handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international documents at booths in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on site, including fulfilling any required overtime needs * Answering and assisting during security and emergency situations * Providing gate information to travelers * Providing quality customer service in a professional manner and in accordance with American's policies. **What You'll Need for Success** To succeed as a Customer Service Representative with Blithequark, you'll need: * A bachelor's degree and relevant professional training * Bilingual language abilities may be required in certain areas * A valid driver's license as required by local authorities * The ability to pass FAA criminal background checks to meet requirements for unescorted access privileges to airport security identification display areas (SIDA), if applicable * The ability to obtain proper airport power and US Customs security identification, if applicable * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements * The ability to work in the U.S. * Training and previous professional experience in customer service * Working knowledge of Sabre or other Traveler Service Systems * Previous experience working in a high-speed environment **What You'll Get** As a Customer Service Representative with Blithequark, you'll enjoy a range of benefits, including: * Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the Blithequark Team** At Blithequark, we're committed to creating a workplace that's inclusive and diverse, where everyone can thrive. Our 20+ Representative Business Resource Groups are designed to connect our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the Blithequark team today and start making a difference! Apply Now! Apply for this job