Remote Medical Insurance Collections Coordinator – Health Billing Specialist for Mental Health Services (Work‑From‑Home)

Why Join LifeStance Health?

LifeStance Health is a national leader in delivering compassionate, evidence‑based mental health care to children, adolescents, and adults. With a presence in every state, we combine innovative virtual platforms with in‑person clinics to ensure that mental health services are accessible, affordable, and personalized. Our mission—to help people lead healthier, more fulfilling lives—guides every decision, and our vision—a truly healthy society where mental and physical health are unified—drives the relentless pursuit of excellence.

We are proud to be one of the fastest‑growing mental‑health practice groups in the United States, backed by a strong corporate culture that values compassion, collaboration, and celebration of difference. As an EEO/AA employer, we champion diversity and inclusion, ensuring that every team member feels respected, valued, and empowered to bring their whole selves to work.

Joining our corporate team means becoming part of a purpose‑driven organization that invests heavily in professional growth, offers competitive compensation, and provides a supportive remote‑work environment where you can thrive.

Role Overview: Insurance Collections Coordinator (Remote)

Located anywhere in the United States, the Insurance Collections Coordinator plays a pivotal role in the Revenue Cycle Management (RCM) ecosystem. Reporting to the Billing Leadership Team, you will collaborate with internal specialists, external payors, and cross‑functional partners to ensure that claims are processed accurately, denied claims are appealed promptly, and collections are maximized while maintaining strict compliance with healthcare privacy regulations.

This position is ideal for a detail‑oriented professional who enjoys problem‑solving, thrives in an autonomous work setting, and is passionate about supporting mental‑health services through flawless financial stewardship.

Key Responsibilities

Core Collections Activities

• Denial Management: Contact carriers to investigate claim denials, gather required documentation, and articulate clear, data‑driven explanations for resubmission.
• Appeals Processing: Draft and submit formal appeals to payors, leveraging contract language and clinical documentation to secure reimbursement.
• Timely Resubmissions: Identify and correct claim errors, then resubmit within established turnaround times to reduce revenue leakage.
• Follow‑Up Monitoring: Track pending claim status, flagging any that exceed standard processing windows and escalating as needed.
• Policy Adherence: Apply internal policies and compliance guidelines to safeguard collections and protect patient confidentiality.

Collaboration & Reporting

• Cross‑Department Coordination: Work closely with the Clinical Documentation Team, Coding Department, and Patient Services to verify claim accuracy and resolve discrepancies.
• Trend Analysis: Analyze patterns in denied claims, prepare concise reports for supervisors, and recommend process improvements.
• Leadership Support: Generate daily, weekly, and monthly performance reports that highlight key metrics such as denial rates, days in A/R, and collection percentages.
• Special Projects: Participate in initiatives such as system upgrades, workflow redesigns, and training sessions that enhance overall billing efficiency.

Essential Qualifications

• Education: High school diploma or GED required; an associate’s degree in health information management, business, or a related field is a strong asset.
• Experience: Minimum of 1 year of medical billing or collections experience in a healthcare setting, preferably within a mental‑health practice or multi‑specialty group.
• Technical Proficiency: Familiarity with electronic medical record (EMR) systems (e.g., Epic, Athena, Cerner) and billing platforms (e.g., Navicure, AdvancedMD).
• Regulatory Knowledge: Solid understanding of HIPAA, payer contracts, and insurance collections processes.
• Analytical Skills: Ability to research complex collection issues, synthesize data, and present clear recommendations.
• Communication: Strong written and verbal communication skills, with an aptitude for drafting persuasive appeals and professional correspondence.
• Detail Orientation: Meticulous attention to detail to ensure claim accuracy and compliance.
• Team Collaboration: Demonstrated experience working effectively in cross‑functional teams and remote environments.

Preferred Qualifications & Additional Assets

• Certification such as Certified Professional Biller (CPB) or Certified Revenue Cycle Specialist (CRCS).
• Experience with payer-specific portals and electronic fund transfer (EFT) processes.
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data visualization techniques.
• Previous exposure to mental‑health billing nuances, such as managing CPT codes for psychotherapy, telehealth, and group therapy sessions.
• Fluency in a second language, enhancing communication with diverse patient populations.
• Demonstrated commitment to DEI (Diversity, Equity, and Inclusion) initiatives and cultural competence.

Core Competencies & Skills for Success

• Problem Solving: Proactively identify root causes of claim denials and develop workable solutions.
• Time Management: Prioritize high‑value tasks, meet strict deadlines, and manage a high volume of claims without compromising quality.
• Customer Service Mindset: Treat internal and external stakeholders with empathy, professionalism, and prompt responsiveness.
• Data‑Driven Decision Making: Leverage reporting tools to monitor performance metrics and drive continuous improvement.
• Ethical Judgment: Uphold the highest standards of confidentiality, integrity, and compliance with all healthcare regulations.

Career Growth and Learning Opportunities

LifeStance Health invests heavily in its people. As an Insurance Collections Coordinator, you will have access to a robust professional development program, including:

• Continuing Education: Reimbursement for industry‑relevant certifications, webinars, and conferences.
• Mentorship Networks: Pairing with senior billing analysts and revenue‑cycle leaders to accelerate skill development.
• Career Pathways: Opportunities to advance into Senior Collections Analyst, Revenue Cycle Manager, or specialized roles such as Payer Contract Analyst.
• Cross‑Training: Exposure to coding, compliance, and patient financial services to broaden your healthcare acumen.
• Leadership Development: Access to internal leadership academies aimed at preparing high‑potential employees for managerial responsibilities.

Compensation, Perks, and Benefits

We recognize that competitive compensation and comprehensive benefits are essential to attract top talent. This role offers:

• Hourly Rate: $19.00 – $20.00 per hour, commensurate with experience and performance.
• Health Coverage: Full medical, dental, and vision plans with a variety of plan options to suit individual needs.
• Financial Security: 401(k) plan with company match, short‑term and long‑term disability, life insurance, and voluntary supplemental coverage.
• Paid Time Off: Generous PTO accrual, paid parental leave, holiday pay, and flexible sick leave.
• Employee Assistance: Confidential counseling services, mental‑health resources, and wellness programs.
• Remote Work Support: Home office stipend, technology allowance, and access to virtual collaboration tools.
• Learning & Development: Tuition reimbursement, internal training libraries, and access to industry‑leading platforms.

Our Culture: What It’s Like to Work at LifeStance

Our culture is built on three core values that permeate every interaction:

• Delivering Compassion: We treat each colleague and patient with genuine empathy, fostering a supportive environment where people feel heard and valued.
• Building Relationships: Collaboration is at the heart of our success; we encourage open communication, knowledge sharing, and teamwork across all levels.
• Celebrating Difference: Diversity of thought, background, and experience fuels innovation. We celebrate each individual’s unique journey and encourage authentic expression.

Our remote workforce enjoys a flexible schedule that respects work‑life integration, regular virtual “coffee chats,” peer‑recognition programs, and quarterly all‑hands meetings where leadership shares company milestones and future direction.

How to Apply

If you are a motivated, detail‑oriented professional who thrives in a remote setting and wants to make a tangible impact on mental‑health accessibility, we invite you to submit your application today. At LifeStance Health, you will join a mission‑driven team, receive the tools you need to succeed, and help ensure that every claim translates into the care our patients deserve.

Ready to take the next step? Click the link below to apply now and begin your journey with a company that values your expertise and your commitment to compassionate care.