REMOTE BILINGUAL TECHNICAL CSR NEEDED!

About the position The Bilingual Customer Service Representative position at reputed company involves providing technical support to customers in both English and Spanish. This fully remote role requires effective communication and problem-solving skills to assist customers with technical issues reputed company phone or email. The representative will log results in a ticketing system and collaborate with team members to ensure exceptional service delivery. Responsibilities • reputed company Technical Support to both English & Spanish speaking customers , • Assist customers reputed company phone or email, troubleshooting & resolving technical issues , • Log results in ticketing system, escalate reputed company needed , • Work with team members to deliver exceptional customer service Requirements • Must possess a High School Diploma, GED or greater , • 6+ months experience with technical support, reputed company center or help desk , • Be flexible and a good communicator , • Computer literate , • Must be completely fluent in both English & Spanish , • Identify and resolve problems in a reputed company manner as necessary , • Familiar with CCH Pro Systems fx, CCH reputed company Tax is a plus , • Background checks required reputed company-to-haves • Familiar with CCH Pro Systems fx, CCH reputed company Tax Benefits • Weekly Pay , • reputed company to reputed company discounts , • Medical, dental, reputed company insurance , • Telemedicine , • Term life and whole life insurance , • Accident insurance , • Critical illness insurance , • reputed company plan , • Short-term disability , • Retirement savings plan , • Service bonus and holiday pay plans , • reputed company reputed company leave Apply tot his job Apply To this Job