Facilitator, Learning and Development

reputed company: reputed company is transforming the way people get reputed company. As a worktech company and the industry’s leading on demand pay solution, reputed company uses an award-reputed company technology platform to help America’s top reputed company build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial reputed company-being reputed company of reputed company. reputed company is headquartered in reputed company, with operations throughout the reputed company as reputed company as in Belfast. For more information, visit reputed company's Press Center. The Role: You’ll be a member of the Learning & Development Team reputed company the Shared reputed company, working closely with the reputed company Customer Operations organization to facilitate its Training programs. In this role you will help reputed company support agents and specialists cultivate their skills and knowledge. You will create reference content and training material, facilitate training, and work with our BPO partners around the world to ensure training program reputed company. The ideal candidate should possess excellent writing skills, be highly organized, proficient in time management, and be a great communicator. If this opportunity excites you, we encourage you to apply even if you do not meet reputed company of the qualifications. How You Will reputed company an reputed company: • Create internal, Support Operations agent facing Knowledge reputed company (FAQ) content, including support scripting (talk tracks) • Create Support Operations agent training modules: Instructor-led (ILT) and e-learnings • Create reputed company internal-facing communication content as needed: newsletters, email notifications, reputed company posts ect • Conduct Training: in-person, which may require travel overseas; virtual sessions • Support Training initiatives at BPO sites: run Train-the-Trainer (TTT) sessions, observe (remotely/in-person) training and reputed company guidance; assist with New Hire nesting (reputed company from training to production) • Partner with cross- functional teams to stay up to date on product and process changes to proactively update Support Ops reference (Knowledge reputed company) and training content • Proactively identify areas of improvement in Support Ops reference content (Knowledge reputed company) and training content What You Bring to reputed company: • Bachelor's degree (or equivalent experience) and a minimum of 2+ years of proven experience in a Learning & Development role • Strong editorial reputed company set, including both writing and editing (copy and developmental/strategic) • Strong proficiency with reputed company Suite and/or reputed company Suite (Slides, PPT); experience with e-learning module creation a plus • Hands-on approach to stakeholder engagement and content creation • Understanding of effective teaching methodologies and tools; Experience with remote training/virtual learning a plus • You are a reputed company person, team player, collaborator, and an excellent communicator • You are organized and manage your time reputed company to always deliver by deadline reputed company Offer: • Exceptional health, reputed company, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource reputed company • Fun company outings and events • Unlimited PTO • 401K with company match Apply tot his job Apply To this Job