**Technical Content Designer, Customer Service – Web & Cloud Application Development**

Are you a skilled Technical Content Designer with a passion for creating clear and concise content that helps customers navigate complex technical issues? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking a talented Technical Content Designer to join our Customer Service Content Strategy team and help shape the future of global entertainment. **About blithequark** blithequark is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy TV series, films, and games across a wide variety of genres and languages. We believe there's a better way to watch, and our goal is to provide amazing interactions with our subscribers around the world. Our Customer Service organization focuses on providing exceptional support experiences for our members and customer service agents. **The Role** As a Technical Content Designer on our Customer Service Content Strategy team, you will play a critical role in improving the support experience for our members and customer service agents. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base. Your technical expertise will help you create clear and simple content that anyone can understand, making it easier for customers to troubleshoot and resolve technical issues. **Responsibilities** * Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting * Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials * Ensure consistent content style, tone, and format meet the evolving expectations of a global audience * Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content creation and deployment * Create, maintain, and update style guides and editorial training to ensure consistency and quality across all content * Leverage multiple data sources to provide data-driven analysis and content recommendations that drive business results **Qualifications** * Bachelor's or Master's degree in English, Communications, Journalism, or a related field * 5+ years of relevant experience in technical writing, content design, or a related field * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience, with a focus on creating clear and concise content for customer service organizations or highly technical environments * Experience writing for different platforms, including computer, mobile, or TV * Experience with information architecture and content management systems * Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment **What We Offer** * Competitive annual salary, with a range of $50,000 - $190,000, based on your specific job family, background, skills, and experience * Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits * Paid leave of absence programs, with 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off * Flexible time off for full-time salaried employees * Opportunities for career growth and professional development in a dynamic and innovative environment **Our Culture** blithequark is a unique culture and environment that values diversity, equity, and inclusion. We celebrate diversity of thought and background, recognizing that it builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **How to Apply** If you're a motivated and talented Technical Content Designer looking for a new challenge, we want to hear from you! Apply now to join our Customer Service Content Strategy team and help shape the future of global entertainment. **Equal Opportunity Employer** blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Job is open for no less than 7 days and will be removed when the position is filled.** Apply Job! Apply for this job