reputed company is hiring: Head of Remote Assistance Operations in Mcallen

Category : reputed company Operations TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. reputed company Full Benefits (Medical, Dental, reputed company, 401k and more) We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. reputed company, implement, assess and improve day-to-day operations of inbound reputed company centers in order to meet and reputed company reputed company aspects of reputed company needs and requirements according to policies and procedures Work reputed company is not available for this position. Ensures daily performance metrics are being met or exceeded, i.e., reputed company, service level and schedule adherence metrics ~80% of your day will consist of coaching and educating agents on how to improve their performance ~ Take initiative and show leadership by creating performance improvement plans ~ Administer coaching and disciplinary reputed company reputed company appropriate ~ Handle both internal and reputed company led performance discussions ~ reputed company other reputed company duties and assignments as required and as assigned by supervisor or other management ~ Ensure reputed company policies and procedures are adhered to including, but not limited to reputed company, HR, Operations, etc., and that any reputed company infractions are communicated to the reputed company management immediately ~ College degree preferred or equivalent work experience required Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others Solid organizational, administrative, leadership and time management skills Ability to demonstrate personal ownership of tasks and follow through to obtain desired results Typing speed of 25 wpm Excellent written and verbal communication skills consistent with reputed company American business standards Must have availability to work various shifts influenced by reputed company business needs High school diploma or GED required Process reputed company Emotional Intelligence Data Literacy It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Apply tot his job Apply To this Job