**Experienced Customer Experience Concierge – Delivering Exceptional Service in the Centurion Lounge**

At blithequark, we're committed to creating a world-class customer experience that exceeds the expectations of our valued Card Members. As a Customer Experience Concierge in the Centurion Lounge at CLT Airport, you'll play a vital role in delivering exceptional service and creating lasting memories for our discerning customers. If you're passionate about providing proactive solutions, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you. **Join Our Team at blithequark** At blithequark, we believe that our colleagues are the backbone of our success. When you join our team, you become part of a global and diverse community of colleagues who share a common goal: to back our customers, communities, and each other. We're committed to creating a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. Our company values are built on a powerful backing promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued. **About the Role** As a Customer Experience Concierge in the Centurion Lounge, you'll be the face of blithequark to our customers, acting as an ambassador of our brand. You'll work as a cohesive team to deliver superior service to Card Members, excite our customers, and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our team members are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to blithequark Card Members. **Key Responsibilities** As a Customer Experience Concierge, you'll be responsible for: * Welcoming and providing access to our Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation** The Centurion Lounge operates from 05:30 AM – 10:30 PM Monday – Sunday. Hours are subject to change due to business need. **Qualifications** A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Salary and Benefits** The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on a powerful backing promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and valued. We're proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Apply Now** If you're passionate about delivering exceptional customer service and creating lasting memories for our discerning customers, we want to hear from you. Apply now to become a part of our team at blithequark and join us in our mission to provide the world's best customer experience every day. Apply Job! Apply for this job