**Experienced Customer Service Representative – Global Airport Operations at blithequark**

Are you ready to embark on a thrilling adventure that combines the thrill of working in a fast-paced airport environment with the flexibility of a remote customer service role? Look no further than blithequark, the world's largest airline, where you'll have the opportunity to make a real difference in the lives of our customers while developing your skills and advancing your career. At blithequark, we're passionate about creating an inclusive and diverse work environment that celebrates the unique perspectives and talents of our team members. Our 20+ employee business resource groups are dedicated to connecting our team members to our customers, partners, communities, and shareholders, while supporting our team members in reaching their full potential and creating a workplace that's inclusive, engaging, and rewarding. As a Customer Service Representative on our London Heathrow team, you'll play a critical role in delivering a safe and exceptional airport experience to our customers. You'll work closely with our team leaders to ensure that every interaction with our customers is positive, efficient, and memorable. With a focus on flexibility and adaptability, you'll be expected to work across multiple functions, including check-in, gates, transfer, arrival, luggage services, and ticketing, while maintaining the highest standards of customer service and safety. **Why You'll Love This Job** * Work in a fast-paced and dynamic airport environment with a global perspective * Develop your skills and advance your career in a supportive and inclusive team * Enjoy a competitive hourly rate of $25/hour * Take advantage of flexible scheduling and remote work opportunities * Be part of a team that's passionate about making a difference in the lives of our customers * Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off * Participate in ongoing training and development opportunities to enhance your skills and knowledge **Key Responsibilities** * Provide exceptional customer service, ensuring a positive experience at every touchpoint * Perform a range of airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing * Work closely with team leaders to ensure seamless operations and efficient customer service * Conduct administrative tasks, such as Atac, preflight, and post-flight departure * Adhere to uniform standards and adopt a customer-centric approach at all times * Promote and sell blithequark services and products to our customers * Attend and complete all required training by designated deadlines * Adhere to and promote safe working practices at all times * Perform other reasonable duties as required by the role **All You Need for Success** * Excellent interpersonal skills, with the ability to communicate effectively with customers and colleagues * Solution-oriented approach, with the ability to resolve conflicts professionally and efficiently * Ability to work in a high-pressure environment with minimum supervision * Strong customer focus, with a passion for face-to-face interaction * Ability to represent blithequark at all times, maintaining a professional and respectful demeanor * Well-groomed appearance, adhering to uniform standards at all times * Ability to work in a shift environment, including weekends, bank holidays, and public holidays * Reliable and punctual, with a strong commitment to meeting deadlines and expectations * Compliant with all blithequark policies and procedures * Ability to communicate effectively in both written and verbal forms * Possession of a valid BAA airside pass * GSAT trained * Willingness and ability to complete all relevant training and education * Possession of a valid DVLA driving license, with the ability to apply for a BAA driving license as required * Willingness and ability to teach and maintain a valid BAA jet bridge permit as required **Desired Qualifications – Education & Previous Work Experience** * Proficiency in Microsoft Word, Excel, and email * Previous experience in customer service or a related field * Strong problem-solving and analytical skills * Ability to work in a team environment, with a focus on collaboration and communication * Strong attention to detail, with a focus on accuracy and quality * Ability to adapt to changing priorities and deadlines **Experience the Freedom to Be Yourself at blithequark** At blithequark, we're committed to creating an inclusive and diverse work environment that celebrates the unique perspectives and talents of our team members. Our 20+ employee business resource groups are dedicated to connecting our team members to our customers, partners, communities, and shareholders, while supporting our team members in reaching their full potential and creating a workplace that's inclusive, engaging, and rewarding. If you're ready to join a dynamic and inclusive team, where you can be yourself and make a real difference in the lives of our customers, apply now to become a Customer Service Representative on our London Heathrow team. Apply Job! Apply for this job