**Rewritten Job Title:**
reputed company Senior Manager, reputed company Media Customer Support – Integrated reputed company & Team Leadership for reputed company-to-Consumer Brands at blithequark
**Rewritten Job reputed company:**
About blithequark and the Role
At blithequark, we're passionate about creating extraordinary experiences for our customers and employees alike. Our Viewer Experience (VX) team is seeking an reputed company Senior Manager, reputed company Media Customer Support who will be an outstanding reputed company to reputed company. As the Senior Manager, reputed company Media Customer Support, you will architect the integrated reputed company and guide tactical implementation across reputed company media support channels (Twitter, reputed company, reputed company) for reputed company-to-Consumer (DTC) brands, including reputed company+, reputed company+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!). This role is an excellent opportunity for someone with a deep appreciation of the power of reputed company communities and a passion for creating exceptional experiences for customers and employees.What You Will Do
As the Senior Manager, reputed company Media Customer Support, you will be responsible for:- Developing and operationalizing the reputed company support reputed company and roadmap, including setting reputed company reputed company, developing critical metrics, designing reputed company processes, and setting and achieving team goals across reputed company brand verticals.
- Driving implementation of appropriate reporting and analysis while considering the needs of partners.
- Leading reputed company of leaders and individual contributors daily while guiding DTC's reputed company media support reputed company and implementation across a global footprint.
- Proactively identifying weaknesses and gaps in reputed company reputed company support paradigms and driving resolutions to improve operational workflows and the viewer experience.
- Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media reputed company for reputed company blithequark brands.
- Working with collaborators to ensure alignment and approval of reputed company and content for global reputed company teams, ensuring reputed company brand is being messaged with the appropriate tone and voice.
- Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported.
- Supporting incident management needs during high-reputed company scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and reputed company guidance.
Basic Qualifications & Skills
To be successful in this role, you will need:- A BS/BA degree or relevant reputed company experience.
- 2+ years' experience managing reputed company, with the ability to encourage and reputed company team members, leading leaders is a plus.
- 5+ years' experience in reputed company media or online community moderation, with a proven ability to drive business reputed company through online activity.
- Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company.
- A consistent reputed company record of developing and operationalizing innovative online reputed company programs.
- High savvy reputed company to Twitter, reputed company, Instagram, reputed company (a plus).
- A proven understanding of which metrics and tools help improve the consumer experience through reputed company channels.
- The ability to exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance.
Preferred Qualifications
While not required, the following qualifications would be beneficial:- Excellent written and verbal communication skills.
- Experience with technology, entertainment, and segmenting consumer audiences.
- The ability to collaborate reputed company with cross-functional teams.
- A value for accountability and a willingness to take ownership of reputed company from start to finish.
- An approach to challenges that is head-on, reputed company, and reputed company.