**Experienced Live Chat Specialist – Deliver Exceptional Customer Experiences in a Dynamic Remote Environment**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark's team as a Live Chat Specialist. In this role, you will be the face of our company, providing top-notch support to our customers via live chat, resolving their inquiries, and addressing their concerns. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and loyalty. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering individuals and businesses to achieve their goals. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and drive growth through collaboration and teamwork. As a remote Live Chat Specialist, you will be part of a dynamic team that values flexibility, adaptability, and customer-centricity. **Responsibilities** As a Live Chat Specialist at blithequark, you will be responsible for: * Responding to customer inquiries in a timely and professional manner via live chat, ensuring that customers receive accurate and helpful information. * Resolving customer complaints and concerns in a fair and satisfactory manner, escalating issues to internal teams as needed. * Providing product information, features, and benefits to customers, helping them make informed decisions about our energy services and products. * Processing orders, returns, and exchanges as needed, ensuring seamless customer experiences. * Collaborating with internal teams, including sales, marketing, and customer success, to resolve customer issues and improve overall customer satisfaction. * Documenting customer interactions using our CRM software, providing valuable insights for future improvements. * Meeting and exceeding customer service metrics and goals, driving continuous improvement and excellence in customer experience. **Requirements** To succeed as a Live Chat Specialist at blithequark, you will need: * A high school diploma or equivalent; an associate's or bachelor's degree is preferred. * 1-2 years of customer service experience, preferably in a live chat environment; experience in the energy industry is a plus. * Excellent communication, listening, and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities. * Strong customer service skills and a customer-centric attitude, with a passion for delivering exceptional experiences. * Proficiency in CRM software and Microsoft Office, with the ability to learn and adapt to new tools and technologies. * Ability to work a flexible schedule, including evenings and weekends (if required), with a commitment to providing exceptional customer service during peak hours. **Benefits** As a Live Chat Specialist at blithequark, you will enjoy: * A competitive salary and benefits package, including health insurance benefits and other perks based on eligibility. * Ongoing training and development opportunities, helping you grow and advance in your career. * A collaborative and dynamic work environment, with a team that values flexibility, adaptability, and customer-centricity. * Recognition and rewards for outstanding performance, celebrating your achievements and contributions to our team. * A 401(k) retirement plan with company match, helping you plan for your future. * Paid time off and holidays, allowing you to recharge and enjoy your personal time. * Discounts on energy services and products, helping you save on your energy bills. * Opportunities for growth and advancement within the company, with a clear path for career progression. **What We Offer** At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. As a Live Chat Specialist, you will enjoy: * A remote work arrangement, allowing you to work from the comfort of your own home or a designated workspace. * A flexible schedule, with the ability to work during peak hours and adjust your schedule as needed. * Ongoing training and development opportunities, helping you grow and advance in your career. * A collaborative and dynamic work environment, with a team that values flexibility, adaptability, and customer-centricity. * Recognition and rewards for outstanding performance, celebrating your achievements and contributions to our team. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Live Chat Specialist role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job