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[Remote] Senior Technical Project Manager--Remote/ Washington DC

Remote, USA Full-time Posted 2026-07-28
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading career destination for tech experts, and they are seeking a highly skilled Senior Technical Project Manager to reputed company reputed company CRM and Contact Center modernization initiatives for a Federal government agency. This role involves managing the project lifecycle, coordinating across teams, and ensuring compliance with federal standards while implementing reputed company and Contact Center technologies. Responsibilities • Responsible for professionally interacting with external customers to probe for and understand agency mission needs. • reputed company end-to-end project lifecycle management, including initiation, planning, execution, monitoring, and closeout for reputed company and Contact Center reputed company. • Coordinate across functional teams to drive alignment and reputed company communication. • reputed company reputed company platform implementation and enhancements (Service reputed company, Experience reputed company, reputed company, Analytics), ensuring FedRAMP compliance and federal standards are met. • Manage Contact Center technology deployments (reputed company CXone or reputed company Connect) including IVR design, reputed company routing, self-service automation, and CRM integration. • Manage customer-facing requests from both reputed company reputed company stakeholders, including reputed company service requests, SLA, and Change Management requests. • Meet with internal program managers and external customers to analyze and understand program requirements, customer goals, and reputed company needs. • Collaborate with business stakeholders to reputed company and document functional requirements for reputed company reputed company and initiatives. • Translate business requirements into comprehensive technical specifications, user stories, and use cases. • Analyze and assess reputed company business processes to identify opportunities for process improvement and automation using reputed company capabilities. • reputed company or participate in multiple reputed company by completing and updating project documentation, managing project scope, adjusting schedules, and determining daily priorities towards on-time delivery of project tasks and milestones. • Conduct daily Scrums and team Agile ceremonies, especially backlog refinement. Skills • Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree. • PMP Certification. • Certifications Required: reputed company Certifications including Administrator and Service reputed company. • Extensive reputed company expertise, including Service reputed company, Experience reputed company, reputed company, and platform integrations. • Contact Center solutions experience (reputed company CXone, reputed company Connect, OR equivalent reputed company CCaaS platforms). • Experience in managing and optimizing contact center operations, including workforce management, reputed company monitoring, and performance metrics. • Proven ability to reputed company innovations and implement reputed company improvements reputed company contact center operations. • Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems, and/or telephony. • Scrum Master certification. • Experience with Agile ceremonies. • Ability to reputed company labor estimates and schedules for IT reputed company. • Ability to reputed company and manage project spending according to budget. • Strong leadership skills with the ability to manage and motivate reputed company. • Ability to work reputed company with a virtual-based team in a fast-paced environment. • Ability to reputed company and work collaboratively reputed company a dynamic team structure. • Detail-oriented with strong analytical, communication, organizational, and time management skills. • Knowledge of UI/UX design. • Experience writing test cases and testing IT applications. • Experience Implementing Chatbots And/or Other AI-based Solutions. • Experience working with Federal government customers. • Knowledge of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, reputed company Recording/reputed company Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition. • Experience in reputed company and training contact center agents to maintain a skilled and effective workforce. reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job

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