**Experienced Customer Service Coordinator – Remote Customer Support Team at blithequark**
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Coordinator to join our remote customer support team. As a key member of our team, you will play a vital role in providing top-notch support to our customers, resolving issues efficiently, and exceeding their expectations.
**Why You'll Love This Job**
At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Coordinator, you'll have the opportunity to:
* Interact with customers in a courteous, efficient, and professional manner
* Promote and sell air travel to the traveling public or freight forwarders
* Provide assistance with passenger check-in and load acceptance
* Interpret authorities' guidelines and requirements for domestic and international travel or shipment shipments
* Meet and dispatch planes within set-up times
* Provide assistance to distressed passengers and customers
* Protect business assets and revenue
* Possess the physical capability and dexterity to perform various job-related duties
* Use organizational skills to perform multiple tasks within a limited timeframe
* Be self-motivated and require minimum supervision
* Respond and assist during safety and emergency situations
* Follow internal and external regulations and procedures
* May be required to drive and operate air stairs to board and deplane passengers
* Be responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
* May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities
**All You'll Need for Success**
To be successful in this role, you'll need:
* A high school degree or GED
* The ability to read, write, fluently speak, and understand the English language
* Bilingual language skills are required in some locations
* A valid driver's license as required by local authorities
* Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
* Ability to work abnormal and/or prolonged hours, including weekends and holidays
* Must be able to work on a regular and timely basis
**What You'll Get**
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at blithequark**
At blithequark, we're proud to be a diverse and inclusive workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's committed to making a difference, apply now to become a Customer Service Coordinator at blithequark!