Live Chat Agent (Remote)
We are seeking a dynamic and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will play a crucial role in providing excellent customer service and support through online chat. This is an exciting opportunity to engage with customers in real-time and ensure their inquiries are addressed promptly and effectively.
Location: United States (Remote)
Pay: $28.00 - $35.00 per hour.
Responsibilities
• Respond to customer inquiries and provide support via live chat
• Assist customers with product information, order status, and issue resolution
• Proactively engage with customers to enhance their online shopping experience
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to optimize chat processes and improve customer satisfaction
Requirements
• Excellent communication skills and a customer-centric approach
• Ability to multitask and work effectively in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience in customer service or a related field is a plus
• Familiarity with live chat platforms and CRM software
Qualifications
• High school diploma or equivalent
• Prior experience in a customer service role preferred
• Proficiency in typing and navigating online systems
Benefits
• Competitive salary and benefits package
• Opportunity for growth and career development
• Collaborative and supportive work environment
• Employee discounts on products
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