Collision Manager, Virtual Estimators

Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the moment they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences. Responsibilities • Department Leadership: Lead and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards • Process Optimization: Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency • Customer Service Excellence: Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction • Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge • Quality Control: Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency • Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication • Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. Perform other related duties as assigned Requirements • Professional experience: 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred • Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions. • Excellent communication skills with the ability to inspire team to achieve business targets • Capable of self-managing and working independently in limited supervision environments. Able to work a flexible schedule, including evenings, weekends and holidays • Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles • Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates • Valid driver's license preferred Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • LGBTQ+ care concierge services • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company paid Basic Life, AD&D, short-term and long-term disability insurance • Employee Assistance Program • Sick and Vacation time (Flex time for salary positions), and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program Apply tot his job Apply To this Job