Experienced Evening Customer Care Associate – Full-Time Position with Competitive Pay and Benefits at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the health industry, dedicated to providing exceptional support to our members as they navigate the complexities of healthcare. With a strong focus on customer service, we strive to make a positive impact on the lives of those we serve. Our team is comprised of compassionate, highly trained experts who are passionate about delivering personalized support and ensuring that our members receive the care they need. If you are a motivated individual with a passion for helping others, we invite you to join our award-winning team as an Evening Customer Care Associate.

About the Role

As an Evening Customer Care Associate at blithequark, you will play a vital role in providing guidance, direction, and support to our valued members. Your primary responsibility will be to deliver a positive experience that solves members' needs and challenges, while working to resolve issues in a timely and professional manner. This is a full-time position, working 40 hours per week, Monday through Friday, with two evening shifts available: 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST. Occasional overtime may be required to meet business needs.

Key Responsibilities:

• Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Build rapport with callers using a friendly, courteous, and professional manner
• Verify and collect demographics, updating systems as necessary
• Determine and execute the best resolution to assist the member based on their needs or requests
• Connect members to appropriate areas, both internally and externally
• Manage tasks with timely follow-up, per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Perform other duties and projects as assigned by management

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills. The minimum requirements include:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving and issue resolution skills
• Multitasking skills

In addition to these requirements, we are looking for individuals who are passionate about delivering exceptional customer service, are able to work in a fast-paced environment, and are committed to making a positive impact on the lives of our members.

What We Offer

At blithequark, we are committed to investing in the growth and development of our employees. As a member of our team, you can expect:

• A competitive hourly rate starting at $16.00, with a 10% rate differential for evening shifts
• A comprehensive new-employee training program to help you develop the knowledge and skills necessary to succeed in your role
• A total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs
• Opportunities for career growth and advancement, with many of our supervisors promoted from within the company
• A dynamic and supportive work environment that values diversity, equity, and inclusion

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive new-employee training program
• Ongoing coaching and feedback
• Opportunities for career advancement and promotion
• Tuition assistance and reimbursement programs
• Professional development workshops and seminars

We believe that investing in the growth and development of our employees is essential to our success, and we are committed to providing the support and resources necessary to help you achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of values that include:

• Respect and empathy for our members and each other
• A commitment to delivering exceptional customer service
• A passion for making a positive impact on the lives of those we serve
• A dedication to diversity, equity, and inclusion
• A focus on teamwork and collaboration

We believe that our company culture is essential to our success, and we are committed to maintaining a work environment that is positive, supportive, and inclusive.

Awards and Recognition

At blithequark, we are proud of our achievements and the recognition we have received for our commitment to customer service and employee satisfaction. Some of our recent awards include:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Conclusion

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to join our team as an Evening Customer Care Associate. At blithequark, we are committed to making a positive impact on the lives of our members, and we believe that our employees are essential to our success. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and supportive team. Apply today to take the first step in your new career!