**Experienced Customer Solutions Specialist – Remote Customer Service Representative**

Are you a customer service enthusiast with a passion for problem-solving and a drive to succeed in a fast-paced, growing industry? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Solutions Specialist. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, driving business growth, and shaping the future of our company. **About blithequark** blithequark is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. Our mission is to provide a seamless and personalized shopping experience, offering a vast selection of products and services that cater to the diverse needs of our customers. With a strong focus on innovation, customer satisfaction, and employee growth, we strive to be the leader in the online food service industry. **Job Summary** As a Customer Solutions Specialist at blithequark, you will be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. You will be the face of our company, ensuring that customers have the most complete and up-to-date information about their orders and providing strategic solutions to drive business sales. Your exceptional communication skills, problem-solving abilities, and passion for customer service will make you an invaluable asset to our team. **Key Responsibilities** * Learn about blithequark, including our history, products, the foodservice industry, and internal systems * Provide exceptional customer service through phone, live chat, and email, ensuring an excellent customer experience, enhanced customer loyalty, and increased business sales * Ensure customers have the most complete and up-to-date information about their orders * Partner with other departments within and outside of Customer Solutions to support both the customer and the company * Analyze customer situations, investigate problems, and provide strategic solutions within our business model * Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence * Be flexible and adapt to change as we continue to grow as a company * Take initiative and use strategic thinking to drive business growth and customer satisfaction **What We Offer** * Competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more * Opportunities for growth and professional development * In-depth training on our products and services * Opportunities to collaborate and connect virtually across teams and departments * Full-time training staff * Continuous support through various trainings and available mentorships * A focus on work/life balance **Essential Qualifications** * Desire to learn and grow * Internal drive to succeed * Ability to work on a team and independently * Concern for helping others and doing the right thing by them * Desire and ability to work in a fast-paced environment * Innovation and the ability to challenge the status quo * A college education (preferred but not required) * At least 1 year of customer-facing experience (preferred but not required) **Technical Requirements** * Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by blithequark to perform day-to-day tasks * Consistent 75mbps download/10mbps upload internet speeds are required * A quiet and distraction-free work area * Access to a home router and modem * Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required * Excellent verbal and written communication skills; conversational fluency in English required * Proficient typing abilities * Ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period * Ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period **Physical Demands** * Work is performed while sitting and/or standing for at least 8 hours each day * Requires the ability to communicate effectively using speech, vision, and hearing * Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer * Requires the ability to work at a computer for extended periods of time **Remote Work Qualifications** * Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible). * A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment. * The desire and ability to work and communicate with other team members via chat, webcam, etc. * Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only. If you're ready to take on a new challenge and join a dynamic team that values innovation, customer satisfaction, and employee growth, we invite you to apply for the Customer Solutions Specialist position at blithequark. Submit your resume and apply online today to start your journey with us! Apply for this job