CTK Svc Sr. Associate [S], CTK – Amazon Store

Description
Overview: Amazon
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Amazon Centralized Timekeeping
The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.
Position Description
Join Amazon's HR team to support our global workforce as a Time and Attendance Operations Administrator. In this role, you will manage employee time records and provide essential support through chat and phone channels. As part of our Centralized Timekeeper (CTK) function, you will serve multiple Amazon facilities across the network, acting as the first point of contact for employees, managers, and HR partners.
Key job responsibilities
Your core responsibilities include resolving employee inquiries about time and attendance & HR queries through phone and chat support, while ensuring accurate and timely data entry for attendance management. You will maintain detailed records in the service case management system and apply Amazon's attendance policies while ensuring compliance with state and federal laws. This position requires addressing HR queries using standard operating procedures and documentation, taking full ownership of employee cases from initial contact to resolution.
As a key team member, you will document process gaps and suggest service improvements, communicating clearly in English through both verbal and written channels. Your role involves contributing to team initiatives for service enhancement and maintaining a strong focus on customer service. You will report directly to the Time and Attendance Manager or designated Point of Contact. The ideal candidate will demonstrate strong attention to detail, excellent communication skills, and a commitment to delivering exceptional service to all Amazonians.
Basic Qualifications

• 6+ months of human resources experience or 6+ months of customer service experience or 6+ amazon experience.
• Bachelor's degree or equivalent
• 6+ months of Microsoft Office products and applications experience
• Knowledge of Microsoft Office products and applications (especially Excel)
• Knowledge of Microsoft Office including outlook, Word, and Excel
• Experience in confidential environments
  

• 1+ years of human resources experience
• 1+ years of Customer Service experience
• 1+ years of Microsoft Office products and applications experience