Experienced Manager of Customer Insights for Retail Media Network – Strategic Business Growth and Media Investment Optimization

Introduction to blithequark

At blithequark, we are revolutionizing the retail media landscape by providing innovative solutions that drive business growth and customer engagement. As a leader in the industry, we are committed to delivering exceptional results for our clients and partners. Our team of experts is dedicated to staying at the forefront of the latest trends and technologies, ensuring that we remain ahead of the curve in the ever-evolving world of retail media.

Job Overview

We are seeking an experienced Manager of Customer Insights to join our team at blithequark. As a key member of our Retail Media Network, you will play a critical role in driving business growth and optimizing media investments for our clients. Your expertise in customer insights and analytics will be instrumental in helping us develop and implement strategic plans that deliver exceptional results. If you are a motivated and results-driven professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Develop and implement annual strategic learning plans for businesses supported by blithequark's Retail Media Network
• Lead Quarterly Business Review Process with top clients, providing actionable insights and recommendations to drive business growth
• Serve as a subject matter expert for media performance reporting, synthesizing disparate data from multiple sources into strategic recommendations for future media investments
• Deliver data-driven insights and recommendations to internal leadership and external vendor-partners, leveraging your expertise in storytelling with data to drive business outcomes
• Oversee the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Partner with cross-functional teams, including sales, account management, product, and ad tech, to provide input on reporting capabilities and drive business growth
• Integrate knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark's Retail Media Network and the broader retail media business

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics, with a proven track record of driving business growth and optimizing media investments
• Experience in analytical, decision-making, and project management, with the ability to prioritize multiple projects and deadlines in a fast-paced environment
• Strong storytelling and presentation skills, with the ability to communicate complex data insights to both technical and non-technical audiences
• Experience with A/B testing and experimental design, with a strong understanding of statistical concepts and methodologies
• Proficiency in Microsoft Office tools, including Word, PowerPoint, and Excel, with experience working with data visualization tools such as Tableau, Power BI, or similar technologies

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Master's degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a focus on data-driven insights and business analytics
• Experience leading teams and driving business impact, with a proven track record of success in a retail media or analytics environment
• Global team management experience, with the ability to work effectively with cross-functional teams and stakeholders across multiple regions
• Experience working in a retail environment, with a strong understanding of the retail media landscape and the challenges and opportunities that come with it
• Working knowledge of analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar tools

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Manager of Customer Insights, you will have access to a range of training and development programs, including:

• Professional development workshops and conferences, focused on the latest trends and technologies in retail media and analytics
• Mentorship programs, pairing you with experienced leaders and experts in the field
• Opportunities for career advancement, with a clear path for growth and progression within the company
• A collaborative and dynamic work environment, with a team of talented and motivated professionals who are passionate about driving business results

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is built on a foundation of respect, empathy, and open communication, with a focus on driving business results and delivering exceptional customer experiences. As a Manager of Customer Insights, you will be part of a dynamic and collaborative team that values diversity, equity, and inclusion.

Compensation and Benefits

We offer a competitive compensation package, with a salary range of $95,500.00 - $159,200.00 annually, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive health and wellness programs, including medical, dental, and vision coverage
• Retirement savings plans, with a company match and a range of investment options
• Paid time off and holidays, with a generous vacation policy and flexible work arrangements
• Opportunities for professional development and career growth, with a focus on continuous learning and skill-building

Conclusion

If you are a motivated and results-driven professional with a passion for data-driven insights and retail media, we encourage you to apply for this exciting opportunity. As a Manager of Customer Insights at blithequark, you will be part of a dynamic and collaborative team that is driving business growth and delivering exceptional customer experiences. With a competitive compensation package, opportunities for career growth and development, and a positive and inclusive company culture, this is an opportunity you won't want to miss. Apply today to join our team and take your career to the next level!