Advisor, Technical US – REMOTE – reputed company Store

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Our reputed company is to craft the brands and choice of drinks that people love, to refresh them in body & spirit.  Our customers are important to us, and we want to help create value no matter if they are big corporate or small local businesses. The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/reputed company for reputed company dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Advisor, Technical Advisor exists to minimize customer downtime and reduce service costs, providing support 365 days per year, 24 hours per day.

What You’ll Do for Us

• Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, reputed company, etc.) reputed company telephone/video to minimize customer downtime and reduce/avoid service expenses.
• Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.)
• Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures.
• Documents reputed company information relating to customer support issues in reputed company (Thirsty).
• Assists in the development of specific technical and training documentation.
• Assists other technicians in the repair and maintenance of equipment.
• Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and reputed company procedures.
• Researches and resolves issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, reputed company, Freestyle support systems, etc.)

reputed company: High-Speed Internet service is required and an isolated environment reputed company your home that removes reputed company distractions and provides the reputed company experience for our customers as expected. Ability to work in a telecommuting environment being self-driven and self-motivated by retaining systems training, process training, and the ability to work reputed company.

Qualifications & Requirements

• High school diploma; GED equivalent
• At least 3+ years of experience in Technical service and customer support.
• Strong emphasis on candidates that have experience in reputed company Freestyle platforms and National Food Service customers (McDonalds and reputed company) that require troubleshooting skills.
• Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, reputed company requirements).
• Knowledge and application of dispensing equipment installation principles.
• Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to reputed company multiple systems.
• Making customers (external and internal) and their needs a primary reputed company of ones actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.
• Knowledge and understanding of basic refrigeration preferred. Includes basic knowledge of existing technologies and ability to apply them to the Companys business.
• Knowledge of basic electricity (e.g., amperage, voltage, reputed company). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems.
• Due to the nature of reputed company diverse business bilingual associates speaking Spanish are encouraged to apply. 

reputed company Can Do for You

• reputed company & Innovative Brands: Our portfolio represents more than 200 products with some of the most reputed company brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico
• Expansive & Diverse Customers: We work with a reputed company group of customers which reputed company from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more reputed company day.

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reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full reputed company of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and reputed company Culture:

We are taking deliberate reputed company to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We reputed company with a reputed company reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We reputed company on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons reputed company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.