**Director of Customer Onboarding – Remote Opportunity to Revolutionize Customer Experience at blithequark**
Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for building strong relationships with clients? If so, we invite you to join blithequark as our Director of Customer Onboarding. In this pivotal role, you will lead the onboarding and implementation of our OBHG programs, fostering a culture of collaboration and shared success with our matrix team counterparts across the organization.
**About blithequark**
blithequark is a mission-driven company that is revolutionizing the way healthcare services are delivered. Our team is dedicated to providing exceptional customer experiences, and we are seeking a talented leader to join our ranks. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.
**Responsibilities**
As the Director of Customer Onboarding, you will be responsible for leading the onboarding and implementation of our OBHG programs, ensuring smooth program implementation and effective collaboration with cross-functional teams. Your key responsibilities will include:
* Managing the day-to-day activities of customer onboarding and implementation for assigned programs
* Serving as the key point of contact for customer interactions during the onboarding process, instilling confidence and ensuring blithequark's value proposition is clearly delivered
* Working collaboratively with cross-functional teams to meet the goal of reducing Time to Onboard (TTO) and enhancing overall customer satisfaction
* Proactively identifying and addressing risks and issues in program implementations, escalating concerns to leadership as needed
* Leading contract negotiations and managing customer relationships to ensure clear and effective communication throughout the customer onboarding journey
* Driving process improvements and adherence to best practices across matrix and onboarding teams
* Providing comprehensive weekly updates to leadership on program status, challenges, and achievements
* Facilitating warm and effective transition of programs leading up to and following Go-Live with the "steady state" operations team
* Managing operational aspects of customer success initiatives, ensuring effective implementation techniques and strategies that enhance overall program success
* Acting as the primary point of contact for client concerns and feedback, effectively managing relationships to foster long-term partnerships and satisfaction
* Regularly evaluating and reporting on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction, using data to drive continuous improvement
**Essential Skills and Qualifications**
To be successful in this role, you will need to possess the following essential skills and qualifications:
* Passion for customer experience, relationship management, and program implementation
* 3+ years proven track record in managing complex customer onboarding processes or similar leadership experience within the healthcare/medical services industry
* Strong strategic thinking and leadership skills, with the ability to work effectively as an individual contributor
* Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships
* Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate, and/or complex situations
* Ability to thrive in a fast-paced environment
* Experience in process improvement, negotiations, and risk management
* Bachelor's degree in Business, Healthcare Administration, or a related field; Master's degree preferred
**Preferred Skills and Qualifications**
While not required, the following skills and qualifications are preferred:
* Preferred Obstetrical experience and/or physician practice management experience
* Strong computer skills, extensive experience in Word, Excel & PowerPoint
* Preferred understanding of medical terminology
* Knowledge of relevant state and federal healthcare regulations
**Mental and Physical Demands**
As a remote employee, you will be required to work in a home office setting, with minimal distractions. The physical demands of this role include sitting for long periods of time, with occasional travel required to client locations. You will be expected to work in a fast-paced environment, with a high level of energy and enthusiasm.
**What We Offer**
At blithequark, we offer a comprehensive benefits package, including:
* A mission-based company with an amazing company culture
* Paid time off & holidays so you can spend time with the people you love
* Medical, dental, and vision insurance for you and your loved ones
* Health Savings Account (with employer contribution) or Flexible Spending Account options
* Paid Parental Leave
* Employer Paid Basic Life and AD&D Insurance
* Employer Paid Short- and Long-Term Disability
* Optional Short Term Disability Buy-up plan
* 401(k) Savings Plan, with ROTH option
* Legal Plan
* Identity Theft Services
* Mental health support and resources
* Employee Referral program - join our team, bring your friends, and get paid
**How to Apply**
If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Join Our Team Today!
At blithequark, we are committed to providing exceptional customer experiences and fostering a culture of collaboration and shared success. If you are a talented leader who is passionate about delivering results, we invite you to join our team.
Why Work at blithequark?
- Opportunity to work in a fast-paced and dynamic environment
- Chance to make a meaningful impact on customer experiences
- Collaborative and supportive team environment
- Comprehensive benefits package
- Opportunity for professional growth and development
What We're Looking For
We are seeking a talented leader who is passionate about delivering exceptional customer experiences. If you have a proven track record in managing complex customer onboarding processes and are looking for a new challenge, we encourage you to apply.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Don't Miss Out on This Opportunity!
Join our team today and be part of a dynamic and supportive environment that is committed to delivering exceptional customer experiences. We look forward to hearing from you!
Apply for this job