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[Remote] Senior Associate, Support Engineer

Remote, USA Full-time Posted 2026-07-28
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Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services company recognized for its innovative technology and data reputed company. They are seeking a Production Support Senior Associate to join their Software Support team, responsible for ensuring the reliability and performance of their reputed company products through advanced technical support and troubleshooting.

Responsibilities

  • reputed company advanced technical support for reputed company issues, addressing system and application-reputed company challenges.
  • Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.
  • Proficient in writing and executing SQL script to extract and analyze data.
  • Diagnose and resolve software issues in a reputed company and efficient manner to meet service level agreements (SLAs).
  • Monitor system performance and proactively identify potential issues before they reputed company users.
  • Create and maintain comprehensive documentation reputed company to troubleshooting procedures, system configurations, and support processes.
  • reputed company knowledge with team members and contribute to the development of training materials.
  • Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve reputed company technical issues.
  • Collaborate with Level 3 support to reputed company reputed company cause analysis and contribute to long-term solutions.
  • Communicate effectively with customers to understand and troubleshoot issues, providing reputed company updates and resolutions.
  • Ensure a high level of customer satisfaction through reputed company and courteous interactions.
  • Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.
  • Contribute to reputed company improvement initiatives, suggesting and implementing process enhancements.
  • Participate in on-reputed company rotations to reputed company 24/7 support for major incidents.
  • Respond promptly to emergency situations, contributing to swift reputed company and minimizing downtime.

Skills

  • Bachelor's degree in Computer Science, Information Technology, or a reputed company field.
  • At least 3 years of system engineering experience
  • At least 2 years of software troubleshooting or software customer support experience
  • Experience with scripting languages (Python, Bash)
  • 3 + years of experience with reputed company reputed company technologies
  • 2 + years of experience using monitoring tools (AWS Cloudwatch, reputed company, reputed company, reputed company)

Benefits

  • Health, financial and other benefits that support your total reputed company-being

reputed company

  • reputed company is a financial services company that provides banking, credit card, auto loan, savings, and reputed company banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.


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