Experienced Customer Service Representative – Full-Time Remote Opportunity with blithequark at $24/Hour

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board! The airline industry is a dynamic and fast-paced environment that requires dedication, passion, and a commitment to excellence. At blithequark, we are dedicated to providing exceptional customer service, ensuring the safety and satisfaction of our passengers, and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Representative collaborates with customers in a courteous, professional, friendly, and expert manner. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service, support, and solutions to their needs. You will be the face of blithequark, representing our brand and values, and contributing to our mission of providing outstanding customer experiences.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/verify international documents at counter in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers gate information
• Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Use various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Sabre or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) program: Available upon enrollment and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Be Yourself at blithequark

From the teammates we hire to the customers we serve, inclusion and diversity are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our teammates to our customers, suppliers, communities, and shareholders, helping teammates reach their full potential and creating an inclusive workplace to address and exceed the needs of our diverse world.

Conclusion

Are you ready to feel a huge sense of pride and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Be yourself at blithequark and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a difference in the lives of our passengers. Apply now and take the first step towards an exciting and rewarding career with blithequark!

At blithequark, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are dedicated to supporting their growth and development throughout their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

In addition to our competitive compensation and benefits package, blithequark offers a range of perks and discounts to our employees, including travel privileges, employee discounts, and access to exclusive events and experiences. We also offer a range of training and development programs to help our employees build their skills and advance their careers.

If you are looking for a challenging and rewarding career with a dynamic and growing company, look no further than blithequark. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a difference in the lives of our passengers.

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are dedicated to supporting their growth and development throughout their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We are proud to be an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve, and we encourage applications from underrepresented groups.

Thank you for considering a career with blithequark. We look forward to receiving your application and exploring how you can contribute to our team.