RN Triage - HEB Wellness Primary Care – Amazon Store

Responsibilities

Hours: Monday - Friday 10am - 7pm

Healthcare, Plus. It's a goal and a promise. At H-E-B Wellness Primary Care, it's our goal to help everyone live the healthiest life possible. And it's our promise that our health care will be better than patients have ever experienced: accessible, convenient, engaging, and thorough. Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.
As the RN Triage nurse, you'll provide administrative support to our Wellness Primary Care Clinics. This will be a work from home position with periodic in-office meetings.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... a passion for our patients - health and well-being?
HEAD FOR BUSINESS... skills and knowledge to drive customer satisfaction?
PASSION FOR RESULTS... drive to cover administrative duties and provide Clinic support as needed?
We are looking for:
- related degree and certifications; 3+ years of experience
What is the work?
Administration / Training:
- Monitors / manages Clinic healthcare effectiveness data and information set (HEDIS) performance measures
- Manages referrals; may manage some escalated referrals
- Applies RN expertise to support Call Center triage process
- Authorizes medication refills; serves as clinical expert for all subscription memberships
- Assists with lab results reconciliation
- Serves as a Case Manager
- Supports occupational health initiatives
- May manage / lead special offsite projects; works on assigned special clinical projects
- Serves as CPR / BLS instructor in all H-E-B Regions
- Manages quality control of training in all H-E-B Regions
- Ensures clinical compliance and proficiency / consistency across H-E-B Regions (e.g., workflows, staff training and competencies, equipment calibration)
- May collaborate to develop clinical processes and related training
- Develops clinical SOPs and workflows as needed
Patient Care:
- Spends about 20% of time providing patient care and clinic support, as needed (e.g., offsite screenings, backfilling short-staffed clinics)
- Provides comprehensive nursing care; provides a caring environment; responds to all requests personably and accurately; accommodates special requests when possible
- Serves in RN on-call rotation
What is your background?
- Associate degree in nursing (ADN) or bachelor of science in nursing (BSN) degree
- 5+ years of experience
- Current unrestricted RN license in Texas, or from a Nurse Licensure Compact state
- Current certifications in BLS, ACLS, CPR, etc.
Do you have what it takes to be a fit as a Corp Nurse with H-E-B Wellness Primary Care?
- Strong interpersonal and collaboration skills
- Strong verbal / written / listening communication skills
- Critical-thinking and problem-solving skills
- Organization and time-management skills
- Bi-lingual (English - Spanish) skills (preferred)
- Ability to manage multiple priorities and shift focus between tasks; adaptability; flexibility; attention to detail
- Ability to work as key part of a team
Can you...
- Function in fast-paced office and clinic (when needed) environments
- Work extended hours and rotating schedules; sit / stand / stoop for extended periods
- Regularly lift up to 20 lbs
- Travel statewide (up to 15%)
08-2023