Experienced Customer Service and Order Entry Specialist – Delivering Exceptional Client Experiences through Effective Communication and Proactive Problem-Solving

Welcome to blithequark

At blithequark, we pride ourselves on being a dynamic and innovative organization that values customer satisfaction above all else. As a leader in our industry, we recognize the importance of providing exceptional service and support to our clients, ensuring their loyalty and trust in our brand. To achieve this, we are seeking a dedicated and enthusiastic Customer Service Representative to join our team, serving as the first point of contact for our valued clients and providing top-notch service and support.

Job Overview

This exciting role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty, along with a proactive approach to service delivery. As a Customer Service Representative at blithequark, you will be responsible for a wide range of duties, from order entry and shipment to product support and freight quotes. Your excellent verbal and written communication skills, combined with your ability to think on your feet, will enable you to provide exceptional service to our clients, addressing their inquiries and resolving any issues that may arise.

Key Responsibilities

• Order entry and management, ensuring accuracy and efficiency in all transactions
• Coordinating order shipment, invoicing, and freight quotes to ensure seamless delivery of our products
• Providing first-touch customer and sales representative communications via phone and email, responding to inquiries and resolving issues in a timely and professional manner
• Offering product support, including basic troubleshooting, to help our clients get the most out of our products
• Managing outbound PO communications and inbound/outbound logistics with carriers to ensure efficient delivery of our products
• Fielding customer inquiries, addressing concerns, and providing solutions to ensure customer satisfaction
• Coordinating shipping and stock transfers, as well as sample fulfillment, to meet the needs of our clients
• Responding to customer sales inquiries, providing information on our products and services, and promoting our brand
• Conducting stock level checks and communicating shipment status changes or issues to sales representatives for resolution
• Performing other duties as assigned by the Director of Operations to support the success of our team

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Experience with Microsoft Office software, including Word, Excel, and Outlook
• Proficiency in data entry, with attention to detail and accuracy
• Excellent verbal and written communication skills in English, with the ability to communicate effectively with clients and colleagues
• Ability to type efficiently while engaging with customers, with strong problem-solving skills and the ability to think on your feet
• Great time management skills, with the ability to complete tasks in a timely manner and prioritize multiple responsibilities
• A positive attitude and a willingness to learn new skills, with a commitment to delivering exceptional customer service and support

Nice-to-Haves

While not essential, the following skills and qualifications are desirable:

• Previous experience in a customer-facing role, with a proven track record of providing exceptional service and support
• Knowledge of logistics and shipping procedures, with experience in coordinating freight quotes and managing inbound/outbound logistics
• Familiarity with CRM software and data management systems, with the ability to learn and adapt to new technologies

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Customer Service Representative, you will have the chance to develop your skills and knowledge, taking on new challenges and responsibilities as you progress in your career. Our comprehensive training program will equip you with the tools and resources you need to succeed, and our supportive team environment will encourage you to reach your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our company culture is built on a foundation of teamwork, collaboration, and open communication, with a focus on delivering exceptional results and exceeding customer expectations. As a member of our team, you will be part of a vibrant and supportive community, where your contributions will be recognized and valued.

Compensation and Benefits

At blithequark, we offer a competitive compensation package, including a range of benefits to support your health, well-being, and financial security. These include:

• 401(k) retirement savings plan, with company match
• Dental insurance, with comprehensive coverage for you and your family
• Health insurance, with a range of plan options to suit your needs
• Paid time off, including vacation days, sick leave, and holidays
• Vision insurance, with coverage for eye exams, glasses, and contact lenses

Conclusion

If you are a motivated and enthusiastic customer service professional, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic and supportive team, with the chance to develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this chance to join our team and take your career to the next level – apply today!