Experienced Customer Experience Concierge – Premium Lounge Services and Travel Expertise at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, individuals and businesses can achieve remarkable progress. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and inclusivity. We strive to create an environment where everyone feels seen, heard, and valued.

About the Role

We are seeking an exceptional Customer Experience Concierge to join our team at the blithequark Centurion Lounge in Atlanta. As the face of blithequark, you will deliver superior service to our Card Members, acting as an ambassador of our brand. Your passion for providing extraordinary service will excite our customers and deepen their relationship with blithequark. You will be part of a cohesive team that tailors our products and services to meet the immediate needs of our Card Members, making Membership come to life every day.

Key Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception, ensuring a seamless and personalized experience
• Being accountable and taking ownership of the customer's experience from beginning to end, resolving issues and concerns with innovative solutions
• Employing the Customer First philosophy to meet customers' needs and expectations, providing concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance
• Accommodating the needs of our Card Members by partnering with our food and beverage lounge partners, ensuring a exceptional experience
• Collaborating with colleagues to maintain a positive and active team environment, relying on each other to deliver exceptional service
• Making decisions quickly and effectively in unanticipated situations, prioritizing the Card Members' experience and well-being

Qualifications and Skills

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers, with airline, lounge, or travel industry experience preferred
• Passion for servicing customers with proactive solutions, exceptional communication skills, and the ability to listen to customers' needs
• Confident recommendations and high satisfaction from customers, with the ability to work in a fast-paced team environment
• Proficiency in using the Internet and multiple technology platforms, with the ability to adapt to an ever-changing environment and be resilient
• Ability to work flexible shifts, including nights, weekends, and holidays, with light to moderate lifting required for certain job tasks

Essential Qualifications

• Recent experience in a customer-facing role, with a focus on delivering exceptional service
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment
• Ability to think critically and make decisions quickly, prioritizing the customer's experience and well-being
• Proficiency in using technology, including the Internet and multiple platforms, to provide efficient and effective service

Preferred Qualifications

• Airline, lounge, or travel industry experience, with knowledge of travel reservation systems and procedures
• Experience working in a premium customer service environment, with a focus on delivering exceptional service and building strong relationships
• Knowledge of concierge and lifestyle services, with the ability to provide personalized recommendations and solutions
• Ability to speak multiple languages, with a focus on providing exceptional service to a diverse customer base

Career Growth and Development

At blithequark, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Mentorship and coaching from experienced colleagues and leaders
• Access to a range of development tools and resources, including online courses and workshops

Work Environment and Company Culture

At blithequark, we are proud of our unique and inclusive company culture. We strive to create an environment where everyone feels valued, respected, and supported. Our culture is built on a foundation of:

• Integrity and trust, with a focus on doing what is right and acting with integrity
• Customer obsession, with a focus on delivering exceptional service and building strong relationships
• Collaboration and teamwork, with a focus on working together to achieve common goals
• Diversity and inclusion, with a focus on creating a welcoming and inclusive environment for all colleagues

Compensation and Benefits

We offer a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries and bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Concierge at blithequark, you will be part of a dynamic and inclusive team that is dedicated to providing the world's best customer experience. Join us and take the first step in an exciting and rewarding career journey.