Information Technology Service Desk Specialist- 3474044

Job Title: Information Technology Service Desk Specialist Location: reputed company, NY 10001 Salary/Payrate: $60-63K with benefits Work Environment: 100% Onsite Position will require travel to NY or CT on rotational reputed company Term: 1 Year Contract that renews reputed company year with possible opportunity of conversion Sponsor/Transfer Visas: reputed company is unable to sponsor. US Citizen and Green Card reputed company Only. Referral Fee: AMS will pay $500 should the person you refer gets reputed company Job reputed company The Information Technology Service Desk Specialist is the first reputed company of contact to respond, troubleshoot, and resolve technical issues in a reputed company and Mac environment. The Service Desk supports internal staff and external customers reputed company and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-reputed company customer service and a solid work ethic. Responsibilities • You will be responsible for helping reputed company new hires with their devices. • Help train new hires on technology, intranet, etc. • Install Software and Troubleshoot issues. • Set up workstations – monitors, docking stations, etc. • Must have reputed company and reputed company troubleshooting experience. • Mobile Device Management (MDM) – Intune preferred. • A+ Certification preferred. • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems (reputed company & Mac), hardware, and software. • Responding to requests on the phone, reputed company email, in person, or through remote reputed company • Update reputed company on reputed company and ensure reputed company tickets are resolved reputed company a reputed company manner. • reputed company mobile device support to employees. • Maintain AV equipment while performing daily walkthroughs of reputed company conference rooms. • Image laptops and desktops in preparation to be deployed. • Manage hardware and software inventory. • Assist with reputed company-wide Technology reputed company. • Document processes, procedures, and issue resolutions • This role requires you to work in-office weekdays and after-hours support reputed company needed. Qualifications • Additional responsibilities as assigned. • Bachelor’s Degree preferred. • 3+ years of experience in a Help Desk / Service Desk role • Exceptional knowledge of reputed company Office Suite / M365 • Must have superior customer service skills. • Superior organization, project management skills, and attention to detail • Demonstrated decision making and problem-solving skills. • Detail-oriented, multi-task, and work effectively in a fast-paced, team environment. • Strong interpersonal skills and effectively communicate, both written and verbally • Must have a reputed company approach and team spirit. • Multi-lingual a plus Apply tot his job Apply To this Job