Experienced Part-Time Remote Customer Success Representative – Data-Driven Customer Support and Success Expert

Welcome to blithequark: Empowering Customer Success through Data-Driven Decision Making

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative solutions. As a leader in our industry, we are committed to fostering a culture of excellence, humility, and continuous learning. We are now seeking an experienced, passionate, and humble Customer Success Representative to join our team on a part-time, remote basis. This exciting opportunity will allow you to leverage your skills in customer success and support to drive business growth and customer satisfaction.

About the Role

As a Customer Success Representative at blithequark, you will play a critical role in ensuring the success of our customers through proactive and reactive support. Your expertise in data-driven decision making will enable you to identify areas of improvement, address customer issues promptly, and provide exceptional support to our clients. This role is ideal for individuals who are detail-oriented, punctual, and professional in their communications, with a strong passion for delivering outstanding customer experiences.

Key Responsibilities

• Monitor real-time metrics to maintain healthy call center production, proactively addressing signs of poor health and promptly responding to customer inquiries and service requests in a professional and courteous manner.
• Collaborate with the blithequark Operations and Product departments, as well as BPO leads, to resolve issues related to the ordering platform or agent staffing, escalating to blithequark Account Management and Leadership as needed.
• Support the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions to ensure a seamless customer experience.
• Maintain and update blithequark's knowledge base for customers, assisting in the creation of new Standard Operating Procedures (SOPs) to ensure consistency and excellence in customer support.
• Track and document all customer interactions in HubSpot, following up on open tickets from earlier in the day/week to ensure timely resolution and customer satisfaction.
• Contact Restaurant partner locations as needed to facilitate order recovery, demonstrating your ability to work independently and as part of a team to drive customer success.

What You'll Bring to the Table

To succeed in this role, you will have:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role, with true call center experience being a plus.
• Flexible and open availability, with the ability to work independently and as part of a remote team.
• Metrics-savvy and proactive approach, with experience monitoring metrics in real-time and making data-driven decisions to protect business stability and efficiency.
• Accountable and independent mindset, with a strong sense of self-direction and pride in your work, as well as a commitment to your own professional growth and the growth of blithequark.
• Tech-savvy skills, with experience using CRM/ticketing systems being preferred but not required.

Essential Qualifications

In addition to the above requirements, you will:

• Be highly detail-oriented, with excellent communication and interpersonal skills.
• Be able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Have a strong understanding of customer success principles and practices, with a passion for delivering exceptional customer experiences.
• Be comfortable working in a remote environment, with the ability to self-motivate and manage your time effectively.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with CRM/ticketing systems, such as HubSpot.
• Knowledge of data analysis and metrics-driven decision making.
• Experience working in a call center or customer support environment.
• Certifications or training in customer success, customer support, or a related field.

What We Offer

At blithequark, we are committed to providing our employees with a supportive and empowering work environment, as well as opportunities for growth and development. As a part-time, remote Customer Success Representative, you can expect:

• Flexible, part-time hours with hourly pay, allowing you to balance your work and personal life.
• A generous stock option plan, providing you with a sense of ownership and investment in blithequark's success.
• Unlimited PTO, enabling you to take time off when you need it and recharge.
• 100% remote work, allowing you to work from the comfort of your own home and avoid lengthy commutes.
• Opportunities to "wear lots of hats" and accelerate your career, with a focus on professional growth and development.
• Ownership, responsibility, and empowerment in your work, with a sense of autonomy and trust.
• Incredible teammates and a caring workplace culture, with a focus on collaboration, support, and fun.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Representative, you will have opportunities to:

• Develop your skills in customer success, customer support, and data analysis.
• Take on additional responsibilities and contribute to the growth and success of blithequark.
• Collaborate with other teams, such as Operations and Product, to drive business outcomes and customer satisfaction.
• Participate in training and development programs, such as workshops, webinars, and conferences.

Our Culture and Values

At blithequark, we are passionate about creating a culture of excellence, humility, and continuous learning. We value:

• Customer obsession, with a focus on delivering exceptional customer experiences.
• Ownership and accountability, with a sense of autonomy and trust.
• Collaboration and teamwork, with a focus on supporting and empowering each other.
• Continuous learning and growth, with a commitment to professional development and improvement.
• Fun and camaraderie, with a focus on creating a positive and enjoyable work environment.

Compensation and Benefits

As a part-time, remote Customer Success Representative at blithequark, you can expect a competitive hourly rate, as well as a range of benefits, including:

• Generous stock option plan.
• Unlimited PTO.
• 100% remote work.
• Opportunities for career growth and development.
• Incredible teammates and a caring workplace culture.

Conclusion

If you are a motivated and passionate customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a part-time, remote Customer Success Representative at blithequark, you will have the chance to make a real impact on our customers and drive business growth, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and be a part of something special. Apply now and take the first step towards an exciting and rewarding career at blithequark!