**Experienced Customer Experience Specialists - Work from Home at blithequark**

Are you a customer service and sales expert looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global digital business services company that's revolutionizing the way businesses interact with their customers. At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and growth. As a Customer Experience Specialist, you'll be at the forefront of this mission, working with customers from all walks of life to resolve their queries, concerns, and issues. With a strong focus on innovation and continuous improvement, you'll have the opportunity to develop your skills and expertise, and make a real impact on our customers' lives. **About blithequark** blithequark is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired people. We're committed to making a positive impact on our communities, our clients, and the environment, and we're always looking for talented individuals who share our values and vision. As a Work from Home Customer Experience Specialist, you'll be part of a collaborative and engaging team that's dedicated to delivering exceptional customer experiences. You'll have the flexibility to work from the comfort of your own home, with a quiet and clean workspace that meets our requirements. **Responsibilities** As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Providing customer support to customers via telephone and/or Internet, including instant message, email, and other digital channels * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Providing customer support by phone, email, or instant message to business customers, and serving as the primary contact for inbound customer issues * Escalating more technical product-related issues to the appropriate Product Support department * Processing a high volume of customer inquiries regarding offered products and services, and resolving a targeted percentage of those inquiries * Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems * Tracking and documenting inbound support requests, and ensuring proper notation of customer problems or issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, including quality standards, adherence to schedule, and average handle time * Providing guidance and/or mentoring to less experienced associates * Other related duties assigned as needed **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need: * Ability to work remotely in a virtual team environment * Excellent customer service skills that build high levels of customer satisfaction * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Proficient in PC operation and navigation * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Organization and work prioritization skills **Work from Home Requirements** To ensure that you can work effectively from home, you'll need to meet the following requirements: * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required * Clean and quiet workspace **Why Join blithequark?** At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We offer a range of benefits and perks, including: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k, and more) * Paid Time Off * Employee wellness and engagement programs * Opportunities for career growth and development * Collaborative and engaging work environment * Flexible work arrangements, including Work from Home options **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter that highlights your skills and experience. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **Apply Now** Ready to take the next step in your career? Apply now to become a Customer Experience Specialist at blithequark. We can't wait to hear from you! Apply for this job