Experienced Bilingual Spanish Automotive Customer Service Representative – Remote Opportunity for Career Growth and Development

Welcome to blithequark

At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We are committed to providing a workplace where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day.

About the Role

We are seeking a highly skilled and motivated Bilingual (Spanish) Automotive Customer Service Representative to join our team. As a key contributor to our customer service team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service to our clients. This is a remote opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns in both English and Spanish
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate to ensure prompt resolution
• Respond to requests for assistance and/or possible processing payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues to help improve our services
• Upsell products or services when required to meet customer needs and business objectives

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills in both English and Spanish
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Prior experience in the automotive industry
• Experience working in a remote or virtual team environment
• Knowledge of customer service software and technology
• Certifications or training in customer service or a related field

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to multitask
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional service

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for career growth and development. We offer a range of training programs, workshops, and courses to help you develop new skills and advance your career. Our goal is to help you reach your full potential and achieve your career aspirations. With a strong focus on internal promotions, we encourage our employees to take on new challenges and pursue opportunities for advancement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe that when our employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of employee wellness and engagement programs, including paid time off, employee recognition programs, and social events. Our goal is to create a workplace where our employees feel valued, inspired, and supported, and where they can bring their best selves to work every day.

Compensation and Benefits

We offer a competitive compensation package, including paid training, competitive wages, and full benefits (medical, dental, vision, 401k, and more). We also offer paid time off, employee wellness and engagement programs, and opportunities for career growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics.

Join our team today and become a part of a dynamic and growing company that is dedicated to delivering exceptional customer service and making a positive impact on our communities. Apply now and take the first step towards a rewarding and challenging career with blithequark.