Experienced Data Entry and Live Chat Specialist with Excellent Customer Service Skills for a Dynamic Commercial Upholstery Company

Introduction to blithequark

At blithequark, we have been perfecting the art of custom residential and commercial furniture design and restoration since 1976. Over the years, our focus has shifted towards commercial upholstery, where we work closely with architectural millwork companies to bring innovative and bespoke solutions to the market. Our team of skilled artisans and designers collaborate with architects and designers to create unique and functional pieces that exceed our clients' expectations. We are now seeking a highly organized and detail-oriented Data Entry/Live Chat Specialist/Customer Service representative to join our dynamic team.

Job Summary

We are looking for a highly skilled and motivated individual to fill the role of Data Entry/Live Chat Specialist/Customer Service. This position involves performing accurate data entry tasks while providing excellent customer service through live chat platforms. The ideal candidate will be responsible for managing a large volume of data and supporting customer inquiries in real-time, ensuring both tasks are completed with precision and professionalism. If you have a passion for data management and customer interaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities

The successful candidate will be responsible for the following key duties:

• Data Entry Responsibilities:
  • Accurately input and update customer information, order details, inventory records, or other relevant data into internal systems, ensuring consistency and correctness.
  • Cross-check and verify data for accuracy and completeness, correcting any discrepancies promptly.
  • Maintain and organize databases, ensuring all information is well-structured and easily accessible for reporting and analysis.
  • Generate and compile periodic reports based on the entered data, helping internal teams assess trends or make data-driven decisions.
  • Manage digital files, folders, and documents according to organizational guidelines, ensuring that all necessary files are backed up and accessible.
• Live Chat Support Responsibilities:
  • Respond to customer inquiries via live chat promptly and professionally, addressing questions, providing assistance, and resolving issues in real-time.
  • Develop a deep understanding of products, services, or systems to provide accurate information and solutions to customers.
  • Troubleshoot issues, provide step-by-step guidance, and escalate complex issues to the appropriate departments when necessary.
  • Strive to provide a positive experience for every customer interaction, ensuring that issues are resolved quickly and to the customer’s satisfaction.
  • Record and log customer interactions, feedback, and outcomes in the system for future reference and follow-up.
• General Responsibilities:
  • Manage both data entry and live chat duties simultaneously, balancing workloads effectively.
  • Work closely with other team members, including customer service, IT, and data teams, to ensure smooth workflows and excellent service.
  • Maintain confidentiality of sensitive customer data, as well as company information.
  • Stay up-to-date with new technologies and tools that can improve data entry accuracy and live chat support efficiency, providing suggestions for improvements to processes and systems.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• Prior experience in data entry, customer service, or live chat support is preferred.
• A high level of accuracy and typing speed (typically 50+ WPM).
• Strong attention to detail, with the ability to focus on accuracy even when handling large volumes of data or multiple chat sessions.
• Excellent written communication skills, as live chat is text-based, with the ability to clearly and professionally articulate solutions to customers.
• Problem-solving abilities, with the ability to troubleshoot and resolve issues independently, escalating more complex matters when necessary.
• Effective time management skills, with the ability to prioritize tasks to manage both data entry tasks and live chat interactions efficiently.
• A strong desire to help others and ensure customer satisfaction.

Preferred qualifications include:

• Education: High school diploma or equivalent; additional qualifications in data management, customer service, or a related field are a plus.
• Certifications: Certification in data entry, customer service, or related fields can be an advantage.

Skills and Competencies

The ideal candidate will possess:

• Strong technical skills, with the ability to learn and adapt to new software and systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues efficiently.
• Effective time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• A strong attention to detail, with the ability to maintain accuracy and quality in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Data Entry/Live Chat Specialist/Customer Service representative, you will have the opportunity to:

• Develop your technical skills, with training and support to learn new software and systems.
• Improve your communication and interpersonal skills, with regular feedback and coaching.
• Enhance your problem-solving and analytical skills, with opportunities to troubleshoot and resolve complex issues.
• Advance your career, with opportunities for promotion and professional development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and creative work environment. As a team member, you will:

• Work remotely, with the flexibility to manage your schedule and workload.
• Be part of a dynamic and supportive team, with regular communication and feedback.
• Have access to the latest technology and tools, with ongoing training and support.
• Enjoy a competitive salary and benefits package, with opportunities for career advancement and professional development.

Compensation, Perks, and Benefits

As a Data Entry/Live Chat Specialist/Customer Service representative at blithequark, you will enjoy:

• A competitive salary, with opportunities for bonuses and incentives.
• A comprehensive benefits package, including health and wellness benefits, paid time off, and holidays.
• Flexible working hours, with the ability to work from home and manage your schedule.
• Ongoing training and development opportunities, with access to the latest technology and tools.
• A supportive and collaborative work environment, with regular feedback and coaching.

Conclusion

If you are a motivated and detail-oriented individual with a passion for data management and customer interaction, we encourage you to apply for this exciting opportunity. As a Data Entry/Live Chat Specialist/Customer Service representative at blithequark, you will be part of a dynamic and supportive team, with opportunities for career growth and development. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of our innovative and collaborative work environment.