Experienced Customer Development Manager – Driving Volume, Revenue, and Customer Relationship Growth through Proactive Account Management and Sales Initiatives at blithequark

Introduction to blithequark

At blithequark, we are passionate about driving business growth and fostering strong customer relationships. As a leading organization in our industry, we are committed to delivering exceptional results and making a positive impact on our customers and communities. Our purpose is to refresh the world and make a difference, and we are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose. We believe in continuous learning, taking an expansive approach to what's possible, and acting with a growth mindset.

Job Description Summary

This position is part of the NAOU Sales Organization at blithequark and is responsible for driving volume, revenue, and advancing the customer relationship through proactive account management and sales of complex volume-driving initiatives established by the Regional Sales and/or Key Account Teams. The Customer Development Manager will support and/or sell against a portfolio of accounts that requires complex phone sales interactions and strong collaboration with the assigned account teams. This role is an individual contributor and is directly responsible for achieving individual performance metrics and account team metrics as assigned.

Key Responsibilities

• Complete proactive customer contacts via the telephone to key decision-makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
• Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.
• Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
• Coordinate implementation of agreed-upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
• Participate in contract negotiations/re-negotiations with customer and blithequark System to formalize the agreement.
• Manage customer marketing reimbursements and local store funding programs to drive business results.
• Accurately capture customer interactions through current CRM systems.
• Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
• Provide feedback to Customer Development Leadership Team on potential opportunities to improve individual and team performance.
• Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.

Essential Qualifications

• Bachelor's degree required.
• 1+ years frontline sales experience preferred.
• Experience in effectively communicating with and influencing customers.
• Proven ability to problem-solve and provide viable solutions based on customer and company needs.
• Proven ability to provide quality Customer Service.
• Strong verbal and written communication skills.
• Effective collaborating skills.
• Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
• Strong time management and organizational skills. Able to manage time, establish priorities, and accomplish objectives.

Preferred Qualifications

• Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer.
• Customer Relationship Transition: Ability to develop and maintain business-to-business relationships and transfer personal equity.
• Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the company's relationship with consumers.
• Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, blithequark Solutions, National Sales Tool Kit, Matrix/MFE, BRIM, Microsoft Outlook Applications, blithequark Tickets, Power BI) to obtain the needed information to evaluate performance and access relevant data.

Career Growth Opportunities and Learning Benefits

At blithequark, we empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. We provide support and clarity on defining your own career so you can thrive. Our culture is one of continuous learning, and we believe that our employees are our greatest asset. We offer a range of training and development programs, including on-the-job training, mentorship, and formal education opportunities.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering an inclusive culture that is grounded in our company purpose, and we are committed to making a positive impact on our customers and communities. We value how we work as much as what we achieve, and we focus on four key behaviors – curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive, and we are proud to be an Equal Opportunity Employer.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $85,000 - $100,900, depending on geography, job-related knowledge, skills, and experience. We also offer a range of benefits, including medical, financial, and other benefits, dependent on the position. Our Annual Incentive Reference Value Percentage is 7.5, indicating performance at target. We believe in supporting the financial and personal well-being of our employees and offer a range of programs to help you achieve your goals.

Conclusion

If you are a motivated and results-driven sales professional looking to drive business growth and foster strong customer relationships, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Development Manager, you will play a critical role in driving volume, revenue, and advancing the customer relationship through proactive account management and sales initiatives. Don't miss out on this opportunity to join our dynamic team and contribute to our company's purpose of refreshing the world and making a difference. Apply now and take the first step towards a rewarding and challenging career at blithequark.