Experienced Customer Care Professional – Delivering Exceptional Service and Building Meaningful Relationships in a Hybrid Environment at blithequark

Welcome to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support our colleagues personally and professionally. Our goal is to provide the world's best customer experience every day, with integrity and in an environment where everyone feels seen, heard, and valued.

About the Role

We are seeking an experienced Customer Care Professional to join our team in Phoenix, AZ, in a hybrid environment. As a Customer Care Professional, you will be responsible for contacting clients with overdue accounts to secure settlement and performing preventive work to avoid future overdues. You will deliver world-class customer service, build meaningful relationships with our customers, and enhance their experience through personalized service, active listening, and effective problem-solving.

Key Responsibilities

• Deliver exceptional customer service, explaining benefits and responding to customer inquiries and concerns over the phone
• Document necessary information, such as claim details, customer changes, and other pertinent information
• Build meaningful relationships with customers through a customer-first approach, understanding their situation and needs, answering questions, and ensuring each customer knows blithequark has their back
• Enhance customer experience through personalized service, active listening, and effective problem-solving, while consistently treating customers with respect
• Meet and exceed quality and productivity goals, complying with all regulatory requirements
• Navigate computer systems and applications to service customers and enable them to get the most from our online platform
• Manage production-related activities, such as complaints and escalations
• Prioritize and adapt to an ever-changing environment

Essential Qualifications

To be successful in this role, you will need:

• English language fluency
• A passion for delivering exceptional service and building relationships
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills and the ability to de-escalate customer situations
• Personal excellence, remaining positive in difficult situations
• Self-confidence, optimism, and a team-oriented approach
• Critical, analytical, and forward-thinking problem-solving skills
• Exceptional time management, organizational, and active listening skills
• Ability to demonstrate initiative with minimal supervision and drive results
• Superior level of accuracy and attention to detail
• Strong proficiency in PC skills, including MS Word and Excel

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service or a related field
• Knowledge of the financial services industry
• Experience working in a fast-paced, dynamic environment
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a team environment and build relationships
• Problem-solving and analytical skills
• Time management and organizational skills
• Adaptability and flexibility
• Attention to detail and accuracy
• Ability to work in a fast-paced, dynamic environment

Career Growth and Development

At blithequark, we are committed to the growth and development of our colleagues. We offer a range of training and development opportunities, including:

• Comprehensive training programs
• Leadership development opportunities
• Career coaching and mentoring
• Opportunities for advancement and career progression

Work Environment and Culture

At blithequark, we pride ourselves on our unique and inclusive culture. We offer a flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need. Our culture is built on the following values:

• Integrity
• Respect
• Teamwork
• Excellence
• Customer focus

Compensation and Benefits

We offer a competitive salary range of $20.00 to $22.60 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. At blithequark, we are committed to backing our colleagues and customers, and we look forward to welcoming you to our team.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Diversity and Inclusion

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all colleagues feel valued and respected.