Experienced Customer Service and Sales Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth at blithequark

Introduction to blithequark

At blithequark, we are passionate about providing our customers with an unparalleled shopping experience that combines excellent customer service with a wide range of high-quality products. As a leader in the retail industry, we strive to create an environment where our customers feel valued, informed, and empowered to make the best purchasing decisions for their needs. Our commitment to excellence extends beyond our products to our people, and we are dedicated to fostering a culture of growth, learning, and collaboration among our team members.

Job Overview

The Customer Service/Sales role at blithequark is a dynamic and rewarding position that offers the opportunity to make a real difference in the lives of our customers. As a Customer Service/Sales associate, you will be the face of our company, providing fast, friendly, and knowledgeable service to our customers. Your primary goal will be to assess customer needs, provide expert advice, and offer solutions that meet their requirements, ultimately driving sales growth and customer satisfaction.

Key Responsibilities

• Actively seek out customers to assess their needs and provide assistance, ensuring a personalized shopping experience
• Learn about products using our tools and resources, staying up-to-date on the latest offerings and trends
• Provide information to customers, answering questions and offering recommendations to sell an entire project
• Greet, qualify, recommend, and close sales with customers in your department, ensuring a seamless and efficient sales process
• Maintain the in-stock condition of assigned areas, ensuring a clean, shop-able, and safe environment for customers and colleagues
• Work cooperatively with your Department Supervisor and other associates in your department, as well as other departments, to achieve sales and customer service goals
• Follow all safety policies and standards, completing specified safety training and reporting any hazards or unsafe conditions to the Manager on Duty

Department Overview

Our store departments are diverse and dynamic, offering a wide range of products and services to meet the needs of our customers. Some of the specific departments you may work in include:

• Building Materials
• Décor
• Electrical
• Flooring
• Garden
• Hardware
• Kitchen & Bath
• Lumber
• Millwork
• Paint
• Plumbing
• Tool Rental

Position Types

We offer a variety of Customer Service/Sales position types, each with its own unique responsibilities and challenges. These include:

• Department Sales
• Lead Generator
• Pro Account Sales
• Sales Specialist
• Special Services
• Customer Order Specialist

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• A strong passion for delivering exceptional customer service and driving sales growth
• Ability to work in a fast-paced, dynamic environment, with a focus on achieving sales and customer service goals
• Basic knowledge of products and services, with a willingness to learn and stay up-to-date on the latest offerings and trends
• Ability to work cooperatively with others, including Department Supervisors and other associates in your department and other departments

Preferred Qualifications

While not essential, the following preferred qualifications will be an asset in this role:

• Previous experience in customer service or sales, preferably in a retail environment
• Knowledge of products and services, including building materials, décor, electrical, flooring, garden, hardware, kitchen & bath, lumber, millwork, paint, plumbing, and tool rental
• Ability to lift up to 50 pounds, with frequent standing, walking, and bending
• High school diploma or equivalent, with a focus on continuing education and professional development

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with customers and colleagues, both verbally and in writing
• Interpersonal skills: ability to build strong relationships with customers and colleagues, with a focus on delivering exceptional customer service
• Problem-solving skills: ability to assess customer needs and provide solutions that meet their requirements
• Time management skills: ability to prioritize tasks and manage time effectively, with a focus on achieving sales and customer service goals
• Teamwork skills: ability to work cooperatively with others, including Department Supervisors and other associates in your department and other departments

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service/Sales associate, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, including product knowledge and sales skills
• Ongoing coaching and feedback, with a focus on continuous improvement and growth
• Opportunities for advancement, including promotions to Department Supervisor and other leadership roles
• A culture of collaboration and teamwork, with a focus on sharing knowledge and best practices

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, integrity, and excellence. Our work environment is dynamic and fast-paced, with a focus on achieving sales and customer service goals. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Opportunities for advancement and professional growth
• A culture of collaboration and teamwork, with a focus on sharing knowledge and best practices
• A range of employee discounts and perks, including discounts on products and services

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• Hourly wage or salary, depending on the position and level of experience
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) or other retirement savings plan, with company match
• Paid time off, including vacation and sick leave
• A range of employee discounts and perks, including discounts on products and services

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and driving sales growth, we encourage you to apply for the Customer Service/Sales role at blithequark. With a range of training and development opportunities, a competitive compensation and benefits package, and a culture of collaboration and teamwork, this is an exciting opportunity to join a dynamic and growing company. Apply today to take the first step in your career with blithequark!