**Experienced Full Stack Customer Care Advocate – Remote Inbound Benefit Support Representative**

Are you passionate about delivering exceptional support to military members and their families? Do you have a strong desire to work from the comfort of your own home, with a competitive benefits package and opportunities for career growth? Look no further than this exciting opportunity at blithequark, a certified Service-Disabled Veteran and Minority-Owned company. **About blithequark** blithequark is a leading provider of customer engagement solutions, founded in 2008 as an information technology company. Over the years, we have expanded to offer job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both commercial and government entities. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. These roles require experience in automated call center environments. **Job Highlights** * Long-term, full-time employment with a competitive benefits package, including 11 paid holidays, paid time off, healthcare coverage, long- and short-term disability, term life insurance, and a 401K retirement plan. * Seven weeks of paid training to prepare you for success in this role. * Opportunity to work from the comfort of your own home, with a flexible schedule and the ability to work as a team player. * Competitive pay, with a flat rate during training and increased pay after training. * Eligibility for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment. * Ability to maintain your existing medical benefits and allocate benefit dollars to other available options. **Requirements for Success** * Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance. * Pre-employment background checks will be conducted, including U.S. citizenship verification. * A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office. * Availability for pre-interview sessions in late January 2025. * Ability to work effectively as a team player, with a strong sense of integrity and commitment to customer satisfaction. * Excellent communication skills, with the ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict. * A strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality when addressing inquiries about TRICARE benefits. * Customer service experience is desired; call center experience is ideal. * Predictable and reliable attendance is essential. * Ability to pass a drug screen and background check. * Ability to attend and successfully complete 8 weeks of paid training. * High school diploma or equivalent required. * Must be a U.S. Citizen and reside in Alabama, Georgia, Kentucky, New Mexico, Oklahoma, South Carolina, or Texas for this role. * Proficiency in MS Windows and other computer applications. * Candidates must provide their own computer and monitor with a wired high-speed DSL or cable modem connection for a home office (Satellite internet, mobile internet, or hotspots are not permitted). **Minimum Computer Requirements** * Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps. * Processor: 2 GHz 64-bit processor or higher. * RAM: 8 GB required (higher recommended). * Disk Space: At least 20 GB of available disk space. * Operating System: Microsoft or Apple-supported OS. * Browser: Microsoft-supported or Google Chrome browser. * Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required). * Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted). * Chromebooks are not compatible with this role. **Job Duties** * Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. * Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. * Operating a PC to extract information, document inquiries, and track activities in the database. * Thoroughly documenting inquiry outcomes for accurate tracking and analysis. * Coordinating with team members to ensure timely handling of TRICARE member requests. * Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. * Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. * Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. **Desired Skills and Experience** * Prior customer service experience, preferably in a call center handling inbound calls, emails, or chat. * A genuine desire to support customers with the highest level of quality and accuracy. * Ability to work from home Monday through Friday, between 8:00 AM and 7:00 PM Eastern Time. **How to Apply** Apply online for immediate consideration for the new hire class beginning February 18, 2025. To ensure your application is reviewed: * Answer all six application questions. * Complete the application fully. * Upload your resume and an image of your internet speed test. Only fully completed applications will be reviewed. Apply Job! **Why Join blithequark?** At blithequark, we are committed to supporting our military members and their families by providing exceptional customer service and support. We offer a competitive benefits package, opportunities for career growth, and a flexible work environment. If you are passionate about delivering exceptional support and have a strong desire to work from the comfort of your own home, we encourage you to apply for this exciting opportunity. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be a certified Service-Disabled Veteran and Minority-Owned company. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job