**Experienced Part-Time Remote Customer Service Representative – Deliver Exceptional Customer Experiences with blithequark**

Are you a customer service enthusiast looking for a fulfilling part-time remote role where you can make a real difference in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Part-Time Remote Customer Service Representative! **About blithequark** At blithequark, we're more than just an auto glass company – we're a People Powered organization that puts our customers first. Founded in 1947, we've been serving the United States for over 75 years, and our passion for auto glass is only matched by our commitment to our people. We believe that our employees are the key to our success, and we're dedicated to creating a culture that's supportive, inclusive, and empowering. **The Role** As a Part-Time Remote Customer Service Representative with blithequark, you'll be the face of our company, providing exceptional customer experiences that exceed our customers' expectations. You'll be responsible for: * Answering inbound calls from customers, policyholders, insurance agents, and auto glass shops using scripted prompts * Accurately entering claim data into our production systems while on a live phone call * Effectively guiding customers through the process of filing a glass claim by engaging in authentic conversations that build rapport and focus on each customer's specific needs * Verifying customer insurance coverage and deductible amounts and communicating the information to the customer * Assisting customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop while honoring the customer's preference * Utilizing systems and resources provided to enhance the overall customer experience * Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information **Professional Requirements** To succeed in this role, you'll need to possess: * A high level of comfort working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards * Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment * The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset * The ability to read and utilize provided scripting in a conversational and timely manner * Demonstrated empathy and integrity by always doing the right thing * An upbeat personality and an authentic willingness to assist our customers * Previous experience working in a contact center or other customer service role * 16+ years of age * High School Diploma or equivalent, or actively enrolled **Work from Home Requirements** To ensure your success in this role, you'll need to meet the following work from home requirements: * Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems) * High Speed Internet that meets the following requirements: + Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower * Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi) * USB wired headset * Webcam * Dedicated workspace free from background noise and interruptions **What You'll Get** As a Part-Time Remote Customer Service Representative with blithequark, you'll enjoy: * Starting pay of $16.50/hour with bonus opportunities * A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts * Weekly pay checks * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you'll need to be successful * A supportive and inclusive work environment that values your contributions and well-being **Why blithequark?** At blithequark, we're committed to creating a culture that's supportive, inclusive, and empowering. We believe that our employees are the key to our success, and we're dedicated to providing opportunities for growth and development. We're proud to be an equal opportunity employer and welcome everyone to join our team. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website or by searching for "Part-Time Remote Customer Service Representative" on your favorite job search platform. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes everyone to join our team. We're committed to creating a culture that's inclusive and supportive of all employees, regardless of their background, culture, or identity. **Reasonable Accommodation** blithequark is committed to providing reasonable accommodation to individuals with disabilities. If you require accommodation during the application or interview process, please let us know and we'll do our best to provide it. **Physical and Mental Demands** This role requires the ability to work in a fast-paced environment and to interact with customers in a professional and courteous manner. The physical and mental demands of this role are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. **Other Qualifications** Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with blithequark policies and practices. **Apply Now!** Don't miss this opportunity to join blithequark as a Part-Time Remote Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career that will make a real difference in people's lives! Apply for this job