Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. You will also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Key Responsibilities

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. You should also be able to problem-solve through analysis and ongoing feedback, achieve results through knowledge, empathy, and commitment, and work with people of diverse backgrounds.

Essential Qualifications

• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA
• Ability to work in a remote call center environment
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

Preferred Qualifications

• Previous experience in a call center or customer service role
• Knowledge of Medicaid programs and policies
• Experience working with diverse populations
• Ability to navigate a computer and utilize software applications
• Excellent typing and grammar skills

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00 per hour, paid training, and equipment provided. You will also have the opportunity to work in a remote call center environment, with a full-time schedule and full benefits. Our benefits package includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer career growth opportunities, training and development programs, and a supportive work environment that encourages you to thrive and succeed. You will have the opportunity to work with a team of experienced professionals who are dedicated to providing exceptional customer service and support.

Work Environment and Company Culture

At blithequark, we value the health and safety of our associates, their families, and our community. We are committed to creating a positive, employee-friendly culture that encourages diversity, equity, and inclusion. We believe in providing a work environment that is supportive, collaborative, and respectful, and we are dedicated to making a positive impact in the communities we serve.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position. We look forward to hearing from you and exploring how you can contribute to the success of our team.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Reasonable Accommodation

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing reasonable accommodations to individuals with disabilities, and we look forward to working with you to ensure that you have the support you need to succeed in your role.

Conclusion

Thank you for considering this opportunity to join the blithequark team as a Remote Call Center Customer Service Representative. We are excited about the possibility of you joining our team and contributing to the success of our organization. If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can make a difference at blithequark.