Part Time Customer Service Specialist Intermediate – Delivering Exceptional Support in a Dynamic Environment at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a quality-driven organization that prioritizes customer satisfaction above all else. As a leader in our industry, we have been dedicated to improving the financial well-being of our customers for over a century. Our mission is to provide responsible access to credit and help people achieve their financial goals. We are now seeking a highly skilled and motivated Part Time Customer Service Specialist Intermediate to join our team in the USA.

About the Role

As a Customer Service Specialist at blithequark, you will be an integral part of our customer-facing team, responsible for responding to a variety of telephone inquiries and resolving customer issues in a professional and courteous manner. Your exceptional communication skills, ability to multitask, and high degree of accuracy will enable you to provide top-notch support to our customers, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

• Process calls from internal and external customers, addressing their concerns and resolving issues in a timely and efficient manner
• Maintain accurate and up-to-date customer information in various databases, ensuring data integrity and compliance with company policies
• Provide clear explanations of programs, benefits, and policies to customers, ensuring they have a thorough understanding of our products and services
• Track the reason for each call to ensure successful resolution and identify areas for improvement
• Collaborate with internal teams to resolve complex customer issues, demonstrating a commitment to teamwork and customer satisfaction

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent
• 2+ years of work experience, preferably in a customer-facing environment
• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Good listening skills, with a high degree of accuracy and attention to detail
• Self-motivated and able to work with minimal supervision, demonstrating a strong sense of initiative and responsibility
• Ability to handle multi-faceted tasks and prioritize responsibilities in a fast-paced environment
• Strong problem-solving skills, with the ability to resolve difficult or pressure situations with minimal supervision

Preferred Qualifications:

• Customer service experience, preferably in a contact center environment
• Location: Fort Worth, TX or Evansville, IN (note: this is a 100% remote position after training)
• Availability to attend in-person training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeks
• Part-time schedule: Monday, Tuesday, and Fridays, 10am to 3pm CST each day (after training)

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth, development, and success. As a Part Time Customer Service Specialist Intermediate, you can expect:

• Competitive compensation and benefits package
• Opportunities for career advancement and professional growth
• Flexible work arrangements, including remote work options
• Comprehensive training and development programs to enhance your skills and knowledge
• A dynamic and collaborative work environment that values diversity, equity, and inclusion

Career Growth Opportunities

At blithequark, we are dedicated to helping our employees achieve their career goals and reach their full potential. As a Part Time Customer Service Specialist Intermediate, you will have access to a range of career growth opportunities, including:

• Professional development programs to enhance your skills and knowledge
• Leadership training and mentorship opportunities
• Cross-functional training and rotation programs to broaden your experience and expertise
• Opportunities for advancement to senior roles or specialized positions

Our Culture

At blithequark, we pride ourselves on our inclusive and supportive company culture, which values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, respectful, and empowering for all employees, regardless of their background, culture, or identity. As a Part Time Customer Service Specialist Intermediate, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Work Environment

Our work environment is designed to be flexible, supportive, and empowering, with a range of benefits and perks to help you thrive, including:

• Remote work options and flexible scheduling
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team as a Part Time Customer Service Specialist Intermediate. At blithequark, we are committed to helping our employees achieve their career goals and reach their full potential, while making a positive impact on our customers' lives. Don't miss this chance to shine with blithequark and take your career to the next level. Apply now and become part of our dynamic and supportive team!