Experienced Bilingual Customer Engagement Representative – Hybrid Remote Position for Dynamic Team at blithequark

Welcome to blithequark

At blithequark, we are revolutionizing the way people engage with their passions by delivering seamless, end-to-end digital experiences. Our mission is to connect people with their interests by combining cutting-edge technology and innovative strategies to make lifestyle purchases fast, easy, and accessible. As a remote-first company with over 550 employees and a growing portfolio of partners, we are committed to building a best-in-class servicing organization for our customers.

About the Role

We are seeking a highly skilled and bilingual (fluent in Spanish) Customer Engagement Representative to join our team. As a key member of our servicing center, you will play a vital role in delivering exceptional customer experiences and resolving issues in a fast-paced environment. This is a tremendous opportunity to partner with us and contribute to the growth and success of our organization.

Key Responsibilities

• Handle an average of 80 inbound and outbound calls per day, providing top-notch customer service and resolving issues in a timely and professional manner.
• Process phone payments and conduct outbound customer interview calls to ensure customer satisfaction and loyalty.
• Communicate and resolve customer issues via online chat channels, utilizing strong problem-solving skills and a customer-centric approach.
• Resolve common customer concerns regarding their powersports loan, providing clear and concise information and solutions.
• Meet monthly productivity and quality goals, consistently demonstrating a strong work ethic and commitment to excellence.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, ensuring adherence to regulatory requirements and company policies.

Requirements

To be successful in this role, you will need:

• A high school diploma or GED, with some college coursework a plus, and preferably two years of customer service experience, ideally in auto finance or an installment loan portfolio.
• A minimum of 2 years of related customer service experience in a fast-paced environment, with collection experience being a plus.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems of record (LoanPro) – training will be provided.
• Strong communication skills, both verbally and written, with the ability to communicate effectively with customers via phone and online chat channels.
• Bi-lingual English/Spanish skills are a plus, with excellent "people" skills and a strong customer service attitude.
• The ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays, with a strong work ethic and punctuality.

Essential Qualifications

In addition to the above requirements, the ideal candidate will possess:

• Excellent problem-solving skills, with the ability to think critically and outside the box.
• A strong customer-centric approach, with a focus on delivering exceptional customer experiences.
• The ability to work in a fast-paced environment, with a high level of energy and motivation.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Robust health care plans (medical, dental, and vision)
• Up to 20 days PTO (accrued)
• Generous parental leave
• Retirement plan (401k with company match)
• Education assistance/tuition reimbursement up to $3K/year
• Powersports safety benefit
• Gympass wellness benefit

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Engagement Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, collections, and loan servicing.
• Advance your career within the company, with opportunities for promotion and professional growth.
• Work with a dynamic and supportive team, with a focus on collaboration and teamwork.

Our Culture

At blithequark, we pride ourselves on our friendly and supportive team culture. We believe in:

• Fostering a positive and inclusive work environment, with a focus on diversity and equality.
• Encouraging open communication and feedback, with a commitment to transparency and honesty.
• Recognizing and rewarding employee achievements, with a focus on celebrating our successes.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic and growing organization that is committed to making a difference in the lives of our customers. You will have the opportunity to:

• Work with a talented and dedicated team, with a focus on collaboration and teamwork.
• Develop your skills and knowledge, with opportunities for career growth and advancement.
• Contribute to the growth and success of our organization, with a focus on delivering exceptional customer experiences.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Engagement Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and contribute to the success of our organization. Apply today!