Experienced Full Time Remote Customer Experience Specialist – Delivering Exceptional Support and Driving Success in a Dynamic Work Environment

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering advanced, digitally powered services to help the world’s best brands streamline their business. At blithequark, we have a global scale paired with local presence, allowing us to be a force of good in our communities, clients, and the environment. With over 500,000 inspired individuals speaking more than 300 languages, we are a diverse and inclusive team that values a balanced high-tech and high-touch approach. As a Customer Experience Specialist, you will be the key contributor in responding to various customer inquiries, working in a collaborative environment where every day brings new challenges.

Job Summary

We are seeking a talented and experienced Customer Experience Specialist to join our team in a full-time remote capacity. As a Customer Experience Specialist at blithequark, you will be responsible for providing exceptional customer support via telephone and/or Internet (instant message, email), handling customer inquiries, and resolving support issues. You will be working in a fast-paced environment where no two days are the same, and you will have the opportunity to make a meaningful impact on our customers’ lives. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide customer support via telephone and/or Internet (instant message, email)
• Handle customer inquiries and resolve support issues in a timely and professional manner
• Escalate more complex product-related issues to appropriate departments
• Troubleshoot customer problems and determine resolutions
• Track and document inbound support requests
• Update customer information accurately
• Meet job performance standards
• Provide guidance and mentoring to less experienced associates

Essential Qualifications

• High School Diploma or equivalent
• 18 years of age or older
• Typing speed of at least 25 WPM
• Comfortable with desktop computer systems
• Experience in customer service preferred

Preferred Qualifications

• 6 months of customer service experience
• Excellent customer service skills
• Proficient in PC operation and navigation
• Strong communication skills, both oral and written
• Ability to work independently and in a team environment
• Strong listening skills and logical problem-solving abilities
• Ability to adapt in a fast-paced environment

Career Growth and Development Opportunities

At blithequark, we encourage growth from within, with many employees advancing from entry-level positions to higher roles. We are committed to employee development and provide opportunities for our team members to discover their potential and pursue diverse career paths. As a Customer Experience Specialist, you will have access to paid training, competitive wages, and full benefits, including medical, dental, vision, 401k, and more. You will also have the opportunity to work with diverse teams and continuously develop your skills in customer service.

Work Environment and Company Culture

At blithequark, we value a balanced high-tech and high-touch approach. We strive to make people’s lives simpler, faster, and safer, encouraging our employees to grow and challenge themselves. Our culture promotes inclusivity and support, ensuring that every employee feels valued. We believe in rewarding talent and providing a comprehensive total rewards package that includes a competitive salary, comprehensive health insurance plans, retirement plan options, and flexible paid time off policy.

Compensation and Benefits

As a Customer Experience Specialist at blithequark, you can expect a competitive salary based on experience, as well as a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off
• Employee wellness and engagement programs

Why Join blithequark?

By joining blithequark, you will become part of a global leader in business services, where you can make a meaningful impact while enjoying a supportive and engaging work atmosphere. You will have the chance to work with diverse teams and continuously develop your skills in customer service. Our company culture is built on inclusivity, support, and growth, and we are committed to helping our employees achieve their full potential.

Conclusion

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Experience Specialist at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don’t miss out on this opportunity to join a dynamic and inclusive team and take your career to the next level. Apply now and become part of the blithequark team!