Experienced Full-Time Remote Customer Service Adviser for Calls and Web Chat Support

Introduction to blithequark

At blithequark, we are on a mission to revolutionize the way people interact with money, making it work for everyone. We believe in doing things differently and are committed to building a bank that is transparent, honest, and customer-centric. Our goal is to make a positive impact on people's lives and create a better world. We are looking for talented and passionate individuals to join our team and help us achieve our vision.

About the Role

We are seeking an experienced Customer Service Adviser to join our team, providing exceptional support to our customers through phone calls and web chat. As the first point of contact for our customers, you will have the power to solve problems quickly and efficiently, making a real difference in their lives. You will be working in a dynamic and fast-paced environment, navigating multiple technical systems, and collaborating with various teams to ensure seamless customer experience.

Key Responsibilities

• Provide exceptional customer service through phone calls and web chat, responding to a wide range of customer inquiries and concerns
• Listen to customers with empathy, positivity, and patience, resolving issues efficiently and effectively
• Identify patterns and potential vulnerabilities, escalating customers to specialist areas when needed
• Work collaboratively with various teams to ensure seamless customer experience and resolve complex issues
• Utilize technical systems and tools to resolve customer queries and provide support
• Meet targets and self-monitor performance, with guidance from managers and regular feedback
• Communicate effectively using different mediums, adapting to various customer needs and preferences
• Context switch between tasks, using internal user guides and resources to solve customer queries

Essential Qualifications

To be successful in this role, you will need:

• Customer service experience, preferably in a call-based or contact center environment
• Excellent communication and interpersonal skills, with the ability to adapt to different customer needs and preferences
• Strong technical skills, with the ability to navigate multiple systems and tools
• Ability to work well under pressure, managing high volumes of work and meeting targets
• Strong problem-solving skills, with the ability to think critically and creatively
• Passion for learning and development, with a commitment to ongoing growth and improvement
• Ability to work independently and as part of a team, collaborating with various stakeholders to achieve common goals

Preferred Qualifications

While not essential, the following qualifications and skills are highly desirable:

• Experience working in a similar industry or environment, with knowledge of payment systems and financial services
• Additional language skills, with the ability to communicate effectively with customers from diverse backgrounds
• Technical skills, such as programming or software development, with the ability to adapt to new systems and tools
• Leadership or management experience, with the ability to motivate and inspire teams to achieve exceptional results

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to adapt to different customer needs and preferences
• Strong technical skills, with the ability to navigate multiple systems and tools
• Ability to work well under pressure, managing high volumes of work and meeting targets
• Strong problem-solving skills, with the ability to think critically and creatively
• Passion for learning and development, with a commitment to ongoing growth and improvement
• Ability to work independently and as part of a team, collaborating with various stakeholders to achieve common goals
• Adaptability and flexibility, with the ability to context switch between tasks and adapt to changing priorities

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• A learning budget of £1,000 per year, to support ongoing growth and development
• Regular feedback and coaching, to help you achieve your goals and develop your skills
• Opportunities for career progression, with the ability to move into leadership or specialist roles
• A collaborative and supportive work environment, with a team of experienced and passionate professionals

Work Environment and Culture

At blithequark, we are proud of our dynamic and inclusive work environment. We offer:

• A fully remote work arrangement, with the ability to work from home and flexible hours
• A collaborative and supportive team, with regular virtual meetings and social events
• A range of benefits and perks, including a competitive salary, share options, and a comprehensive benefits package
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive work environment

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary of £23,500 (£25,750 if based in Greater London)
• A learning budget of £1,000 per year, to support ongoing growth and development
• Share options, as part of our commitment to employee ownership and participation
• A comprehensive benefits package, including health insurance, pension, and other perks

Conclusion

If you are a motivated and passionate individual, with a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are dedicated to making a positive impact on people's lives and creating a better world. Join our team and be part of a dynamic and inclusive work environment, with opportunities for growth and development. Apply now and take the first step towards an exciting and rewarding career with blithequark.