Experienced Full Time Remote Customer Service Representative – Sleep Therapy Inbound Call Center Specialist

Welcome to blithequark

At blithequark, we are passionate about empowering individuals to take control of their health and well-being. As a national leader in providing medical products and services, we strive to make a positive impact on the lives of our patients. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. We are now seeking a dedicated and compassionate Customer Service Representative to join our Sleep Central Inbound Call Center team, where you will play a vital role in delivering exceptional patient care and support.

About the Role

As a Sleep Therapy Inbound Customer Service Representative at blithequark, you will be the first line of contact for our CPAP resupply customers, providing them with personalized support, guidance, and education on our products and services. Your primary responsibilities will include managing high-volume inbound phone calls, processing new orders, verifying patient demographics, and providing basic sleep coaching and technical assistance. You will also be responsible for developing and maintaining a working knowledge of our products, services, and industry regulations, ensuring that you are always equipped to provide accurate and helpful information to our patients.

Key Responsibilities:

• Act as a patient advocate to resolve questions or concerns in a timely and professional manner
• Collect patient information and input data into our e-Intake system with accuracy and attention to detail
• Complete thorough verification of products and services to ensure compliance with industry regulations and company policies
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Provide education to patients and location employees on CPAP supplies and equipment
• Use our proprietary e-Intake system to maintain accuracy and quality control throughout initial patient contact and data input
• Perform other duties as assigned by management

Qualifications and Requirements

To be successful in this role, you will need to possess a strong customer service background, excellent communication skills, and the ability to work independently and as part of a team. You should be self-motivated, organized, and able to multitask with attention to detail. A high school diploma or GED equivalent is required, and one to three years of related prior work experience in a team-oriented environment is preferred.

Essential Qualifications:

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background
• Basic computer and internet skills
• Ability to communicate effectively in English, both orally and in writing
• Ability to interpret a variety of instructions in different communication mediums

Preferred Qualifications:

• Knowledge of billing reimbursement and insurance policies and requirements
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices
• Medical terminology
• Experience working in a call center environment

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, competitive salary, and opportunities for career growth and development. Our benefits include:

Benefits:

• 401k
• Medical, Dental, and Vision insurance
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and open communication, where every employee feels valued and empowered to contribute to our mission. Our team is passionate about delivering exceptional patient care, and we are committed to making a difference in the lives of our patients and their families.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can join our team at blithequark.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees.

Join Our Team

Don't miss this opportunity to join a dynamic and growing company that is making a difference in the lives of patients and their families. Apply today and become a part of the blithequark team!