Experienced Full-Time Remote Customer Service Representative for UK Clients – Ski Travel Industry Expert

Welcome to blithequark

Imagine being part of a revolutionary team that's transforming the $80B ski travel industry with cutting-edge technology. At blithequark, we're passionate about providing unparalleled customer experiences through our innovative self-service platform. Our mission is to make booking and customizing ski trips effortless, empowering customers to focus on what matters most – creating unforgettable memories on the slopes. With a strong foundation in dynamic package technology and API integrations with hundreds of suppliers, we're poised for continued growth and success.

About Our Industry

The ski travel industry is a vibrant and dynamic sector that requires a deep understanding of customer needs, preferences, and behaviors. As a leader in this industry, blithequark is committed to staying at the forefront of innovation, leveraging technology to enhance the customer experience and drive business growth. Our team is dedicated to providing exceptional service, support, and expertise to our clients, ensuring that every interaction with blithequark is positive, informative, and memorable.

Job Overview

We're seeking an experienced and skilled Customer Service Representative to join our team, providing top-notch support to our UK clients. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service, addressing customer inquiries, and ensuring seamless experiences throughout their journey with blithequark. This is a unique opportunity to work with a pioneering company, collaborate with a talented team, and contribute to the growth and success of our business.

Key Responsibilities

• Take ownership of client onboarding, professional services, and consulting to ensure a unique customer experience
• Serve as the primary point of contact for customers throughout their journey with blithequark
• Provide pre-booking advice on destinations, accommodations, and activities to help customers plan their perfect ski trip
• Offer post-booking support, addressing customer inquiries, and resolving issues promptly and efficiently
• Deliver exceptional support during trips, ensuring customers have a stress-free and enjoyable experience
• Represent the voice of the customer, influencing product development and roadmap to drive continuous improvement
• Liaise between blithequark customers and suppliers, facilitating requests, complaints, and updates
• Work independently, with support from a broader team, to achieve individual and team goals
• Participate in a rotating shift work schedule, including weekends and evenings, to ensure comprehensive customer support

Requirements

To succeed in this role, you'll need:

• Native English language skills
• 3+ years of experience in customer service, with a proven track record of delivering exceptional support
• 2+ years of experience in Travel Tech B2C, with a deep understanding of the ski travel industry
• Experience working with support and CRM systems, such as Hubspot, Front, Zendesk, and Intercom (advantageous)
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely
• Strong technical skills and self-learning ability to understand multi-platform systems
• Ski experience (advantageous)

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• In-Resort team experience, with a deep understanding of the ski travel industry and its nuances
• Experience working with CRM systems, such as Hubspot, Front, Zendesk, and Intercom
• Knowledge of ski destinations, accommodations, and activities, with the ability to provide expert advice and recommendations

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a member of our team, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement
• A dynamic and collaborative work environment, with a talented team of professionals who are passionate about the ski travel industry
• Flexible working arrangements, including remote work options and a rotating shift schedule
• Access to cutting-edge technology and tools, with ongoing training and support to ensure you're equipped to succeed

Our Culture

At blithequark, we're proud of our culture, which is built on the following values:

• Customer-centricity: We're dedicated to delivering exceptional customer experiences, with a focus on personalized support and tailored solutions
• Innovation: We're committed to staying at the forefront of innovation, leveraging technology to drive growth, improvement, and success
• Collaboration: We believe in the power of teamwork, with a focus on open communication, mutual respect, and collective achievement
• Continuous learning: We're passionate about learning and growth, with a focus on ongoing development, training, and education

How to Apply

If you're a motivated and experienced customer service professional, with a passion for the ski travel industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Join our team and become part of a revolutionary company that's changing the face of the ski travel industry.

Conclusion

At blithequark, we're committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of collaboration and continuous learning. If you're a talented and motivated individual, with a passion for the ski travel industry, we invite you to join our team and become part of our exciting journey. Apply today and take the first step towards a rewarding and challenging career with blithequark.