Senior Customer Success Architect – Streaming Data Infrastructure and Apache Kafka Expertise for Business Transformation

Welcome to blithequark

At blithequark, we're not just building better technology; we're revolutionizing the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time, enabling companies to react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of innovative thinkers, collaborative problem-solvers, and passionate individuals who are driven by a shared vision of transforming the data streaming landscape.

About Our Team

It takes a unique blend of skills, experience, and mindset to join our team. We're looking for individuals who are curious, passionate, and committed to excellence. Our team members are characterized by their ability to ask hard questions, provide honest feedback, and support each other in achieving our goals. We're a team that values diversity, inclusivity, and belonging, and we're committed to creating an environment where everyone can thrive.

About the Role

We're seeking a highly experienced Senior Customer Success Architect to join our Customer Success and Professional Services team. As a Senior Customer Success Architect at blithequark, you will play a critical role in helping our customers leverage streaming architectures and applications to achieve their business objectives. You will work closely with customers to provide software architecture, design, and operations expertise, leveraging your deep knowledge of Apache Kafka, the blithequark platform, and complementary systems such as Hadoop, Spark, Storm, relational and NoSQL databases.

Key Responsibilities

• Help customers determine their platform and/or application strategy for moving to a more real-time, event-based business, involving remote preparation, presenting onsite or remote workshops, investigating solutions to difficult challenges, and writing recommendations summary documents.
• Provide feedback to the blithequark Product and Engineering groups to help shape our product roadmap and improve our solutions.
• Build tooling for other teams or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high quality.
• Test the performance and functionality of new components developed by Engineering to ensure they meet our high standards.
• Write or edit documentation and knowledge base articles, including reference architecture materials and design patterns based on customer experiences.
• Hone your skills, build applications, or try out new product features to stay up-to-date with the latest technologies and trends.
• Participate in community and industry events to share your expertise, learn from others, and help promote the blithequark brand.

What You Will Bring

To be successful in this role, you will need to bring a unique combination of skills, experience, and personal qualities. These include:

• Deep experience designing, building, and operating in-production Big Data, stream processing, and/or enterprise data integration solutions, ideally using Apache Kafka.
• Demonstrated experience successfully managing multiple B2B infrastructure software development projects, including driving expansion, customer satisfaction, feature adoption, and retention.
• Experience operating Linux (configure, tune, and troubleshoot both RedHat and Debian-based distributions) and using cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure) for running high-throughput systems.
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting, as well as distributed systems (Kafka, Hadoop, Cassandra, etc.).
• A strong desire to tackle hard technical problems, and a proven ability to do so with little or no direct daily supervision.
• Excellent communication skills, with the ability to clearly and concisely explain tricky issues and complex solutions.
• Ability to quickly learn new technologies and adapt to changing requirements and priorities.
• Ability and willingness to travel up to 20% of the time to meet with customers and promote the blithequark brand.

Skills and Competencies

In addition to the skills and experience listed above, we're looking for individuals who possess a range of soft skills and competencies, including:

• Strong problem-solving and analytical skills, with the ability to break down complex problems into manageable components.
• Excellent collaboration and teamwork skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and partners.
• Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines.
• Strong attention to detail, with a focus on delivering high-quality results and exceeding customer expectations.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Technical training and certification programs to help you develop your skills and stay up-to-date with the latest technologies and trends.
• Mentorship and coaching programs to help you achieve your career goals and develop your leadership skills.
• Opportunities to work on high-impact projects and collaborate with cross-functional teams to drive business results.
• A culture of innovation and experimentation, where you're encouraged to try new things, take risks, and learn from your mistakes.

Work Environment and Company Culture

At blithequark, we're proud of our unique and inclusive company culture. We believe that everyone deserves to feel welcome, valued, and respected, regardless of their background, identity, or perspective. We're committed to creating a work environment that is:

• Inclusive and diverse, with a focus on promoting equity and social justice.
• Collaborative and supportive, with a focus on teamwork, mutual respect, and open communication.
• Flexible and adaptable, with a focus on work-life balance, wellness, and employee satisfaction.
• Innovative and dynamic, with a focus on continuous learning, experimentation, and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, bonus, and stock options. We also provide a range of perks and benefits, including:

• Comprehensive health, dental, and vision insurance, with a focus on promoting employee wellness and health.
• 401(k) matching program, with a focus on helping employees save for their retirement and achieve their long-term financial goals.
• Flexible paid time off, with a focus on promoting work-life balance and employee satisfaction.
• Opportunities for professional development and growth, with a focus on helping employees achieve their career goals and develop their skills.

Conclusion

If you're a motivated and experienced Senior Customer Success Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we're committed to helping our customers achieve their business objectives, and we're looking for talented individuals who share our passion for innovation, collaboration, and customer success. Join our team and help us shape the future of data streaming and analytics.

Apply now to become a part of our dynamic and innovative team, and help us build what's next in the world of data streaming and analytics. We can't wait to hear from you and explore how you can contribute to our mission and vision.